People Services Administrator 12 Month FTC

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 14,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.

We are looking for a proactive and customer-focused People Services Administrator to join our People Services team. This role is key to delivering an efficient, high-quality HR administration and advisory service across the employee lifecycle. Supporting employees and managers across the business, you will provide first-line HR guidance, process people-related transactions, and ensure a positive employee experience through accurate, timely and professional support.

Please note: This is a 12-month fixed-term contract with hybrid working, and office locations in Warwick, alternatively we'd be open to a candidate based in Stevenage.

This role can be worked either over 4 days per week or 5 days per week (36 hours). The final working pattern will be agreed with the successful candidate at the point of offer, subject to business needs. Attendance on site will be required for a minimum of 2 days per week to support collaboration and team engagement.

Want to come and be a part of it?

What will you be doing?

As a People Services Administrator, you will be responsible for providing first-line support through the HR Helpdesk and carrying out a wide range of HR administration activities. From managing onboarding and contractual changes to maintaining employee records and responding to HR queries, you will ensure all processes are completed accurately, compliantly and within agreed service levels. You will work closely with colleagues across the People function, escalating complex matters where appropriate and contributing to wider HR projects and initiatives.

What you’ll bring

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good communication and customer service skills.
• Ability to manage a busy workload and meet deadlines.
• Strong IT skills, including Microsoft Office.
• Ability to handle sensitive information confidentially.
• Positive, proactive and team-oriented approach.
• Flexible and willing to learn new processes and systems.
• Previous administration or customer service experience is desirable.
• HR administration experience or CIPD Level 3 is advantageous but not essential.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Private health care and health care cash plan
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans.

Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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