People Services Advisor

We are seeking a People Services Advisor to join the HR Lifecycle Services team within People Services on a 9-month secondment basis. As a People Services Advisor you will provide high quality, consistent advice whilst administering processes within the team maintaining defined framework SLAs.

This is a 9-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

During this 9-month secondment, you'll be working closely with your colleagues in the People Function to ensure a seamless end to end employee lifecycle experience. In doing so you will also be managing your own workload whilst prioritising appropriately to achieve deadlines and SLAs. Liaising with relevant stakeholders, building strong, lasting relationships while administering a range of HR transactional activities

You’ll also be responding to general enquiry emails within agreed SLAs, operating within GDPR and in accordance with Financial Conduct Authority/Prudential Regulation Authority regulatory requirements and ensuring accuracy of keying within PeopleCloud. As well as ensuring a high standard of customer service by proactively working with the immediate and wider People teams, another responsibility is resolving day-to-day enquiries, issues and complaints, investigating where necessary to achieve a full resolution.

About you

As a minimum you’ll need:

• Experience supporting colleague or customer queries in a policy-led environment, using guidance and judgement to provide clear, consistent support

• Excellent communication skills both written and verbal, and being able to effectively communicate up to and including senior managers

• Act with integrity to manage confidential and sensitive cases with the utmost professionalism

• Strong collaboration skills, being able to build strong working relationships with the wider HR teams to ensure a seamless service delivery

• Excellent attention to detail and ability to prioritise workload

• Experience managing your own workload whilst prioritising appropriately to achieve deadlines and SLAs

• Be able to resolve day-to-day enquiries, issues and complaints; investigating where necessary to achieve a full resolution

• Good at identifying potential improvements to processes through the creation and updating of How to Guides whilst supporting the training of team members and cross skilling within the teams

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Luca Crockford, and the main recruitment contact is Bhavit Panchmatia.