People Services Operations Administrator

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Purpose and Scope:

The People Operations Advisor plays a crucial part in maintaining employee satisfaction by ensuring accurate and timely support to the organization and its stakeholders. The role will work closely with the People Operations team, and other stakeholders to ensure compliance with all applicable laws and regulations.

Essential Job Responsibilities:

• Accountable for the delivery of a consistently excellent customer experience in end-to-end lifecycle query resolution
• Accountable for maintaining process, policy and procedural knowledge to ensure accuracy of advice provided to customers
• Accountable for the execution of administrative processes across the scope of services provided by People Operations
• Work with wider People Team to execute all related HR related activities that impact HR processes either delivered by HR outsourced vendor or retained service
  
• Provide functional/country specific expertise regarding HR processes and Systems
  
• Accountable for analyzing customer requests that cannot be resolved and suggesting improvements to improve service quality
• Accountable for ensuring that query resolution meets and exceeds agreed service level agreements and internal performance measures.
• Accountable for the maintenance and integrity of HR data both on and off systems
• Act as the escalation point responsible for the accurate resolution of HR queries from internal and external customers
• Deliver sound and accurate process and policy advice, building effective relationships with customers in the process
• Follow up on customer queries that have not been immediately resolved and retain ownership of requests escalated from the vendors/stakeholders
• Partner with key stakeholders to update knowledge materials to drive self service
• Gather data in line with customer queries and requests
• Support and coach customers in completing transactions on the HR portal and other relevant online tools, systems and applications
• Ensure that queries are answered in a professional and efficient manner
• Execute administrative processes across the entire HR employee lifecycle
• Actively monitor and identify opportunities for improvement across HR policies, processes and knowledge management tools
• Collate and escalate business feedback on HR policies and processes as necessary
• Ensure that risks, issues or concerns are escalate to the People Operations Lead in a timely manner
• Where HR systems are not available - create and maintain a manual employee and position database to inform execution of Payroll and satisfy agreed reporting requirements
• Where HR systems are available – perform data changes in the relevant HR systems
• Maintain the integrity of HR data by ensuring it is accurate, up-to-date and consistent through regularly auditing and cleansing activities
• Provide HR data and basic reporting support to employees, managers and other areas of HR as required

Qualifications Required:

• Min 3 years of relevant experience
• Strong knowledge of HR regulations and Labor Law
• The ability to develop a truly customer centric environment is important as well as experience in high quality operational HR processes that support our business.
• Experience of working with an outsourced and in-house HR Service Delivery model is preferable.
• Expertise in MS Office (especially Excel, Access)
• Proven ability to influence diverse senior stakeholders.
• Fluent in written and verbal business English
• Ability to cope within a fast paced, growing and changing environment.
• Able to manage high volumes of work and prioritize effectively.
• Demonstrate excellent customer service skills.
• Ability to quickly build relationships and credibility.
• Strong analytical and problem-solving skills with the ability to identify root causes and act accordingly.

Preferred Qualifications

• Bachelor's degree in Human Resources, or a related field
• Experience with benefits administration
• Knowledge of Continuous improvement methodology

Work Environment:

This position is based in our Global Capability Center in India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

What awaits you at Astellas

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Values: Innovation, Integrity and Impact sit at the heart of what we do.

Behaviors: We come together as ‘One Astellas’, working with courage and a sense of urgency. We are outcome focused and consistently take accountability for our personal contribution