People Services Specialist

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As an People Services Specialist, you will play a key role in delivering high-quality HR operational support across Latin America, with additional opportunities to support other regions globally under a Follow-the-Sun model. This role requires a proactive mindset, strong regional knowledge, and the ability to manage moderately complex HR processes across multiple geographies. You will lead small to medium process improvements, support cross-regional initiatives, and serve as a subject matter expert for certain operations. This role combines hands-on HR administration with opportunities to lead process improvements, and collaborate across regions.

Your Impact

• Lead and execute HR administrative processes in Workday and other systems, ensuring compliance with labor laws and internal policies.
• Oversee employment data accuracy, including job changes, compensation updates, and organizational structure maintenance.
• Partner with Payroll teams to ensure accurate and timely payroll inputs, benefits administration, and regulatory reporting.
• Serve as an HR People Services contact for Latin America, assisting in managing visa processes & letters, onboarding including presenting new hire orientation, offboarding, and all related documentation in alignment with local laws.
• Maintain and audit personnel files, legal templates, and compliance documentation specific to countries assigned.
• Provide secondary support to global operations, assisting with onboarding, employee inquiries, and HR transactions.
• Participate in cross-training and knowledge-sharing initiatives to build expertise in various regions.
• Act as a Tier 1 contact for employee and manager inquiries, resolving issues and escalating as needed via Zendesk ticketing tool.
• Maintain and update SOPs, job aids, and HR documentation as needed.
• Contribute to global HR projects, including system changes, policy harmonization, and service delivery transformation.
• Support team members during peak periods and collaborate across time zones to ensure seamless service.
• Provide flexible support across People Services operations, including assuming responsibility for new processes, regions, initiatives, or workloads as business needs require.

What You'll Need

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–4 years of HR operations or shared services experience, preferably in a multinational environment.
• Proficiency in Workday and Microsoft Office Suite.
• Excellent communication skills in English.
• Business Proficiency in English and Spanish; additional languages preferred such as Brazilian Portuguese.
• Proven ability to work independently and collaboratively in a global, fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.
• Ability to learn on the fly.

The successful candidate will demonstrate flexibility to meet business needs, including occasional early morning meetings, onboarding support, and critical project deadlines. This role is best suited for someone who thrives in a collaborative, fast-paced environment, values teamwork, and is committed to delivering high-quality service and results.

Work Location:

Aspen Technology has a global hybrid workplace for most of our roles. Employees are expected to work in the office 4 days per week and may work remotely 1 day per week, unless the employee has a reasonable accommodation or other approved exception to the hybrid workplace schedule. This role is based in our Mexico City Office - Av. P.º de la Reforma 412, Juárez, Cuauhtémoc, 06600 Juárez, CDMX, Mexico.

Please provide your resume in English

About Us

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.

If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster.

With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation:

We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com.

GDPR Privacy Notice:

AspenTech collects a range of personal information during the recruitment process.

This may include the following personal or special categories of personal data:

• recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;
• your contact details and date of birth;
• your gender;
• your marital status and family details;
• your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;
• information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;
• your racial or ethnic origin;
• any criminal convictions and offences.

AspenTech Security and Privacy Policy

Plan Participants Enrolled in the AspenTech US Medical Plans:

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below:

Transparency in Coverage Rule - Machine Readable Files

Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS