People Services Specialist

About the Role

As a People Services Specialist, you will be the first point of contact for HR-related questions, ensuring smooth and efficient service delivery. You’ll handle a wide range of employee lifecycle topics, from onboarding to payroll queries, and work closely with other HR functions to ensure a seamless employee experience.
Your role is essential for maintaining data accuracy, compliance, and operational efficiency in the HR function.

What You'll Do

Employee Support & Case Handling:

• Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
• Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
• Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation

HR Operations & Administration:

• Support administrative processes including contract generation, data entry, and employee records maintenance
• Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
• Coordinate with payroll and benefits teams to ensure accurate processing of employee data

Data & Systems:

• Maintain and update employee information in HRIS (SuccessFactors)
• Perform routine data audits to ensure data integrity and compliance
• Support reporting needs by extracting and organizing HR data

Process & Policy:

• Provide first-level interpretation of HR policies and procedures
• Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
• Identify recurring issues and suggest improvements to processes and knowledge base content
• Participate in team meetings and contribute to service delivery enhancements

What You Bring

• Fluency in English, written and spoken
• Proficiency in SuccessFactors, ServiceNow and Microsoft Office
• Strong organizational skills, customer focus, and attention to detail
• Ability to handle confidential information and resolve cases independently
• experience in HR operations or shared services
• Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations

What we Offer

As part of our Gdańsk-based Global Knowledge Centre, you’ll benefit from:

• Private medical care
• Life insurance package
• Sports card

Ready to Join Scania's People & Culture Operations Team? Apply Today!

Become part of an international environment where leadership, operational excellence, and people experience come together to support thousands of employees across Europe.