People Services Specialist I - 6 Months FTC (Serbia/Romania/Croatia)

Join a global Contract Resource Organization (CRO) where innovation meets purpose. At Worldwide Clinical Trials, we're driven by a shared commitment to improving lives through high-quality clinical research. Our teams are empowered to think creatively, take ownership, and deliver meaningful work that helps bring life-changing therapies to patients around the world.

With more than 4,000 professionals across the globe, we foster a collaborative and inclusive environment where diverse perspectives are valued, growth is encouraged, and every contribution makes an impact. Whether you're building your career or bringing years of experience, you'll have the opportunity to learn, grow, and help shape the future of clinical research.

Make an Impact as a People Services Specialist at Worldwide

As a People Services Specialist, you will play an important role in delivering a seamless employee experience across the full employee lifecycle. Working within the People Strategy and Culture team, you'll help ensure employee data, processes, and programs are managed accurately, efficiently, and in compliance with local requirements.

In this role, you'll serve as a trusted resource for employees, managers, and People team colleagues around the world. From benefits and leave administration to employee records, payroll support, and remuneration processes, your work will help keep critical people operations running smoothly.

You'll collaborate with global stakeholders, provide exceptional customer service, and contribute to continuous improvement initiatives that enhance the efficiency and effectiveness of People Services across the organization.

Where You'll Work

This is a HYBRID role open to candidates based in Serbia, Croatia or Romania. You will collaborate with global teams across multiple time zones.

No business travel is required for this position.

What You'll Do

• Maintain accurate employee data within the HCM system and ensure timely processing of workforce transactions.
• Support employees throughout the employment lifecycle, including documentation management, onboarding, registration, deregistration, and separation processes.
• Respond to People Services inquiries and resolve help cases within established service levels.
• Administer employee benefits and leave programs in accordance with local requirements and policies.
• Partner with internal and external stakeholders to support remuneration activities, one-time payments, and payroll-related processes.
• Provide guidance on workforce management policies, procedures, and transactional HR processes to managers and People team members.
• Generate reports, manage employee data for compliance purposes, and help maintain the integrity of HR systems and records.
• Identify opportunities for process improvement and contribute to initiatives that enhance service quality, efficiency, and compliance.

What You'll Bring

• Bachelor’s degree and a minimum of 3 years of relevant experience in an HR, administrative, or operational support role, or an equivalent combination of education and experience.
• Knowledge of HR workforce administration, benefits administration, and employee lifecycle processes.
• Experience working with Workday HCM or a comparable Human Capital Management system.
• Strong attention to detail and confidence handling sensitive employee and payroll-related information.
• Excellent customer service, communication, and stakeholder management skills.
• Ability to analyze information, apply sound judgment, and work independently with minimal supervision.
• Proficiency with Microsoft Office and collaboration tools.
• Proficiency in English; HR, compensation, and/or benefits certifications are preferred.

Discover the Difference

We love knowing that someone is going to have a better life because of the work we do.  Discover the Difference at Worldwide Clinical Trials. Explore additional opportunities on our careers page, visit http://www.worldwide.com/careers, or connect with us on LinkedIn.

About Us

This is who we are.

We’re a team of clinicians, scientists, and researchers who want to make healthcare better. We were founded on an unwavering commitment to authentic, personalized attention. And today, as CROs consolidate and the industry changes rapidly, that personalized attention is more important than ever.

We all came to this industry for different reasons, from different walks of life. If you ask any one of us why we’re here, you’ll get a different answer. And that’s what makes us special.