People Technology Analyst

Contract type: Permanent
Location: Alderley Park

Working style: Hybrid 50% home/office based
Closing date: 23rd November 2026

Join our People Services team as a People Technology Analyst and help shape how technology supports our colleagues across Royal London.

Working primarily with SAP SuccessFactors, you’ll support system improvements, releases, reporting and day-to-day problem solving, alongside emerging opportunities across Microsoft 365, automation and AI.

It’s a varied role where you can combine your technical and analytical skills to improve processes and make a tangible difference to the colleague experience.

About the role

• Support and maintain our People systems, primarily SAP SuccessFactors, ensuring they remain accurate, secure and effective for colleagues.
• Resolve system and self-service queries, providing guidance and support to People teams and colleagues across the business.
• Support system enhancements, quarterly releases and change activity, including testing, documentation and implementation.

• Own data management routines including data loads and developing system interfaces to support business requirements.

• Identify opportunities to improve People processes through continuous improvement, automation, Microsoft 365 and AI solutions.
• Work collaboratively across People Services and Technology teams to investigate issues and deliver improvements to our systems and colleague experience.

About you

• Experience working with SAP SuccessFactors modules ideally including Employee Central, Payroll and Talent with a good understanding of HR systems and processes.

• Strong problem-solving and analytical skills, with the ability to investigate system issues and identify practical solutions.
• Confident working with data and reporting, including manipulating data and producing clear, accurate management information.
• Experience supporting system changes, testing, releases or continuous improvement within a systems environment.
• Strong attention to detail, with an understanding of the importance of data accuracy, security and confidentiality.
• Good communication and customer service skills, with the confidence to support, guide and build relationships with a range of users and stakeholders.

If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.