Personal Assistant
- Salary
- Up to $72.6K
- Hiring from
- United States
- Work type
- Remote
- Posted
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About The Company
Puffy is a market-leading direct-to-consumer (D2C) brand and one of the Top 5 mattress brands in the United States, with over $1 billion in sales. Recognized for its innovation and customer-centric approach, Puffy has embraced an AI-first strategy since December 2023, integrating advanced technologies into its research, decision-making, and operational processes. The company is Great Place to Work certified and led by a Forbes Council Member CEO, fostering a high-performance culture that values ownership, urgency, and excellence. Puffy operates with a global mindset, supporting a diverse team across multiple nationalities and offering flexible remote work opportunities.
About The Role
Puffy is seeking a highly skilled Personal Assistant to manage the CEO's personal operations end-to-end. This role is strategic and autonomous, responsible for experience curation, research and sourcing, building and maintaining a provider network, and proactive calendar and task management. Reporting directly to the CEO, the Personal Assistant will transform every request into an exceptional outcome, ensuring seamless execution and freeing the CEO’s focus to scale the business. This position offers a unique career acceleration path, enabling growth from Personal Assistant to senior specialized functions within 1-2 years, significantly faster than typical industry timelines.
The ideal candidate will operate with a high degree of judgment and initiative, owning every task from inception to completion without oversight. This role demands anticipation of needs, exceptional problem-solving skills, and the ability to build trusted relationships with premium service providers across lifestyle, wellness, automotive, and home services sectors. The position is remote, with flexible work arrangements and meaningful time zone overlap.
Qualifications
Puffy is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other legally protected status. We encourage candidates from all backgrounds to apply and join us in shaping the future of executive operations within a dynamic, high-performance organization.
Puffy is a market-leading direct-to-consumer (D2C) brand and one of the Top 5 mattress brands in the United States, with over $1 billion in sales. Recognized for its innovation and customer-centric approach, Puffy has embraced an AI-first strategy since December 2023, integrating advanced technologies into its research, decision-making, and operational processes. The company is Great Place to Work certified and led by a Forbes Council Member CEO, fostering a high-performance culture that values ownership, urgency, and excellence. Puffy operates with a global mindset, supporting a diverse team across multiple nationalities and offering flexible remote work opportunities.
About The Role
Puffy is seeking a highly skilled Personal Assistant to manage the CEO's personal operations end-to-end. This role is strategic and autonomous, responsible for experience curation, research and sourcing, building and maintaining a provider network, and proactive calendar and task management. Reporting directly to the CEO, the Personal Assistant will transform every request into an exceptional outcome, ensuring seamless execution and freeing the CEO’s focus to scale the business. This position offers a unique career acceleration path, enabling growth from Personal Assistant to senior specialized functions within 1-2 years, significantly faster than typical industry timelines.
The ideal candidate will operate with a high degree of judgment and initiative, owning every task from inception to completion without oversight. This role demands anticipation of needs, exceptional problem-solving skills, and the ability to build trusted relationships with premium service providers across lifestyle, wellness, automotive, and home services sectors. The position is remote, with flexible work arrangements and meaningful time zone overlap.
Qualifications
- 2-3 years of experience in concierge services, lifestyle management, hospitality, or executive/personal assistant roles focused on exceptional execution
- Proven expertise as a master researcher with the ability to quickly identify and vet high-quality providers, products, and solutions
- Resourceful problem-solver with a proactive approach to overcoming challenges
- Exceptional communication skills with professionalism to represent the CEO in interactions with premium service providers
- Meticulous attention to detail and zero tolerance for errors or missed follow-ups
- Strong network-building skills and comfort engaging with luxury and high-end service environments
- Tech-savvy with proficiency in G-Suite and the ability to quickly learn new systems
- Flexible availability for occasional evening and weekend coordination
- Good-to-have: Fluency in Russian or Armenian alongside English for seamless local coordination
- Good-to-have: Established network of trusted premium service providers
- Good-to-have: Experience with Asana or other project management tools
- Good-to-have: Background in luxury hospitality, lifestyle management, or family office environments
- Own the CEO's personal operations, setting standards and managing outcomes without supervision
- Develop and maintain a vetted provider network across lifestyle, wellness, automotive, and home services that delivers on demand
- Conduct comprehensive research, comparison, and shortlisting of products, services, and providers to present only the best options to the CEO
- Secure coveted reservations and coordinate exclusive event access
- Design and curate personalized experiences aligned with specific standards and preferences
- Manage the CEO’s personal calendar strategically, anticipating needs proactively
- Own every task from inception to completion, troubleshooting obstacles independently
- Build and leverage relationships with elite service providers to enable instant access and exceptional service delivery
- Operate with a high degree of judgment, ensuring all outputs meet the CEO’s expectations without prior review
- Collaborate with the broader executive team to align personal operations with business priorities
- Competitive total annual compensation package up to USD $72,600, including base salary and monthly performance bonus of up to 10% of base
- Annual salary review every January
- Comprehensive medical, dental, and vision insurance based on country of hire
- Generous paid time off (PTO) plus public holidays
- Remote-first work environment with flexible location and meaningful time zone overlap
- Access to an AI-native tool stack supporting daily operations
- Opportunities for professional learning and development
- International team collaboration with colleagues from over 16 nationalities
- Eligibility for Leaders Club, an elite recognition program featuring premium wellness memberships, exclusive networking with senior leadership, and annual retreats
- Monthly recognition programs including 'We Are' Champion of the Month with gift vouchers and company-wide celebration
- Option to work from Puffy’s Dubai headquarters with full relocation support, visa assistance, and 0% income tax if chosen
Puffy is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other legally protected status. We encourage candidates from all backgrounds to apply and join us in shaping the future of executive operations within a dynamic, high-performance organization.
