Personal Injury Intake Virtual Assistant - Bilingual English/Spanish

Responsibilities:

• Initiate phone calls to prospective Spanish and English-speaking clients.
• Conduct initial intake interviews and gather detailed information about potential personal injury cases.
• Build rapport with prospective clients while maintaining professionalism and empathy.
• Ask appropriate questions regarding accidents, injuries, treatment, insurance, and other relevant case information.
• Accurately document client information and intake notes in the firm's case management/CRM system.
• Follow established intake procedures and scripts while maintaining a natural conversational style.
• Follow up with prospective clients when necessary.
• Protect confidential and sensitive client information.
• Work closely with the firm's intake and legal teams.

Qualifications:

• Fluent Spanish and English communication skills is required.
• Excellent Spanish and English writing, grammar, and comprehension skills.
• Previous experience in legal intake, personal injury, customer service, call center, sales, or a similar phone-based role.
• Strong listening, questioning, and conversational skills.
• Excellent attention to detail and accuracy.
• Ability to multitask while speaking with clients and documenting information.
• Professional, reliable, and able to work independently.
• Experience using CRM, case management, and communication software.

• High-speed, stable internet – wired/ethernet connection preferred.
• Reliable connection suitable for continuous VoIP calls and video conferencing.
• A quiet, professional home office environment.
• Reliable computer capable of running multiple browser tabs and business applications.
• Quality headset with microphone.
• Backup internet and power solution strongly preferred.