Personal Injury Washington Case Manager

# Virtual Personal Injury Case Manager – Washington State
**Bilingual (English/Spanish)**

**Position:** Personal Injury Case Manager – Legal Virtual Assistant
**Location:** Remote
**Schedule:** Full-Time, Pacific Time (Washington Business Hours)
**Practice Area:** Personal Injury – Washington State
**Experience Required:** Minimum 2 Years
**Language Requirement:** Fluent English and Spanish

## Position Overview

We are seeking an experienced, bilingual (English/Spanish) Personal Injury Case Manager to support a Washington State personal injury law firm.

The ideal candidate will have at least two years of experience managing personal injury cases for a U.S.-based law firm, preferably in Washington State, along with excellent English communication skills.

This position requires someone who can independently manage a caseload, communicate professionally with English- and Spanish-speaking clients, coordinate medical treatment, and work closely with attorneys to move cases efficiently from intake through settlement.

## Key Responsibilities

### Case Management
- Manage personal injury cases from intake through pre-litigation settlement.
- Maintain regular communication with clients regarding case updates, medical treatment, and next steps.
- Monitor case progress, deadlines, and outstanding documentation.
- Coordinate with attorneys, paralegals, and other legal support staff.
- Maintain accurate case notes, records, and documentation in the firm's case management system.
- Assist attorneys with preparing settlement demand packages and supporting documentation.

### Client Communication
- Communicate fluently and professionally with clients in both English and Spanish.
- Provide timely case updates and respond to client questions.
- Explain administrative case processes and next steps without providing legal advice.
- Maintain strong client relationships through consistent follow-up and responsiveness.
- Assist with translation and interpretation of routine client communications when needed.

### Medical Treatment Coordination
- Communicate with medical providers regarding client treatment and appointments.
- Request and organize medical records, billing statements, and treatment updates.
- Monitor clients' treatment progress and identify gaps in treatment.
- Follow up with medical providers regarding outstanding records and balances.
- Coordinate with attorneys regarding treatment issues that may impact case progression.

### Insurance & Claims Coordination
- Communicate with insurance adjusters regarding claim status and documentation.
- Request insurance policy information and available coverage documentation.
- Assist with property damage claims and related communications.
- Track insurance correspondence and outstanding requests.
- Support attorneys with Washington-specific insurance issues, including Personal Injury Protection (PIP) and uninsured/underinsured motorist (UM/UIM) claims.
- Escalate coverage disputes, liability questions, and settlement decisions to the supervising attorney.

### Settlement Support
- Assist in preparing demand packages by organizing medical records, bills, and supporting evidence.
- Track settlement negotiations and follow-up items under attorney direction.
- Coordinate with lien negotiators and settlement departments.
- Help ensure all required documentation is completed before settlement disbursement.

## Required Qualifications

- Minimum 2 years of personal injury case management experience supporting a U.S.-based personal injury law firm.
- Experience handling pre-litigation personal injury cases.
- Fluency in English and Spanish, both written and verbal.
- Excellent spoken English, with clear pronunciation, strong comprehension, and the ability to communicate confidently with U.S.-based clients, attorneys, insurance adjusters, and medical providers.
- Strong customer service and client relationship management skills.
- Experience coordinating medical treatment and obtaining medical records and bills.
- Familiarity with insurance claims, demand preparation, and settlement processes.
- Strong organizational skills and ability to manage multiple cases simultaneously.
- Experience with legal case management software such as Filevine, CASEpeer, SmartAdvocate, or Litify.
- Ability to work independently during Washington State business hours.

## Preferred Qualifications

- Previous experience supporting a Washington State personal injury law firm.
- Familiarity with Washington personal injury claims and insurance procedures.
- Experience handling PIP, UM/UIM, and third-party liability claims.
- Experience working with Spanish-speaking personal injury clients.
- Experience managing a high-volume pre-litigation caseload.
- Familiarity with Washington medical records requests, treatment coordination, and settlement documentation.

## Key Performance Indicators (KPIs)

- Number of active cases successfully managed.
- Timeliness and consistency of client communication.
- Client satisfaction and responsiveness.
- Accuracy and completeness of case documentation.
- Timely collection of medical records and billing statements.
- Case progression and reduction of unnecessary delays.
- Timely preparation of demand packages.
- Compliance with internal deadlines and case management procedures.

## Ideal Candidate

The ideal candidate is an experienced bilingual personal injury case manager who is highly organized, proactive, and comfortable communicating with U.S.-based clients and legal professionals.

They must be fluent in Spanish and demonstrate excellent English communication skills, particularly over the phone. The candidate should be able to manage a caseload with minimal supervision, maintain consistent client communication, and help attorneys move cases efficiently toward resolution.

**This is not an entry-level position. A minimum of two years of U.S. personal injury case management experience and strong English and Spanish communication skills are mandatory.**

The case manager will work under attorney supervision and must not independently provide legal advice, determine legal strategy, negotiate settlements without authorization, or perform duties reserved for licensed attorneys.

Skills

Minimum 2 years of personal injury case management experience supporting a U.S.-based personal injury law firm, fluency in English and Spanish both written and verbal, and ability to manage cases from intake through pre-litigation settlement.

Previous experience supporting a Washington State personal injury law firm, familiarity with Washington personal injury claims and insurance procedures, experience handling PIP, UM/UIM, and third-party liability claims, and experience managing a high-volume pre-litigation caseload.