Personal Lines Quality Assurance Analyst (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Maintains Personal Lines quality assurance program, processes, and review methodologies designed to evaluate underwriting quality and compliance with company standards. Conducts risk-based quality assurance reviews to identify trends, recurring issues, operational gaps, and opportunities for continuous improvement. Partners with Underwriting, Line of Business, Product, Compliance, and other business stakeholders to provide insight into underwriting quality, support resolution of identified issues, and enhance the effectiveness and quality of underwriting outcomes.

• Conducts risk-based quality assurance reviews of Personal Lines underwriting transactions, accounts, and targeted business activities to evaluate underwriting quality, adherence to company standards, regulatory requirements, and established underwriting procedures.
• Participates in the development and execution of the Quality Assurance Plan by identifying and prioritizing reviews based on emerging trends, quality concerns, business priorities, regulatory risks, and other areas requiring enhanced oversight.
• Aggregates, analyzes, and interprets review results to identify recurring issues, emerging trends, operational gaps, control weaknesses, and opportunities to improve underwriting quality and business outcomes.
• Performs root cause analysis to determine underlying drivers of quality concerns and collaboartes with appropriate stakeholders to develop actionable recommendations to address systemic issues and strengthen underwriting effectiveness.
• Prepares and delivers quality assurance reports, dashboards, summaries, presentations, and other management reporting that communicate review results, trends, key findings, and improvement opportunities to underwriting leadership and business partners.
• Partners with Underwriting, Line of Business, Product, Compliance, and other stakeholders to investigate suspected issues, validate findings, and support the development, implementation, and monitoring of corrective actions and process improvements.
• Provides clear, timely, and effective communication regarding review results, recommendations, improvement initiatives, and progress toward resolution of identified issues.
• May serve as a subject matter expert regarding underwriting guidelines, eligibility requirements, rating, coverage, regulatory requirements, workflows, and system functionality to provide consultation and support related to training opportunities, coaching needs, job aid development, and quality improvement initiatives.
• Participates in the development, maintenance, and enhancement of quality assurance methodologies, review criteria, evaluation frameworks, reporting standards, and calibration processes to promote consistent, objective, and risk-based evaluation of underwriting quality.
• Participates in governance, calibration, and continuous improvement activities designed to promote consistency, accuracy, transparency, and adherence to underwriting standards and quality expectations.

Knowledge and Requirements

• Understanding of Personal Lines insurance regulatory requirements.
• Exceptional written and verbal communication skills, including collaboration, ability to influence and presentation abilities.
• Strong problem solving and problem analysis skills.
• Meticulous attention to detail.

Education and Experience

• College degree in risk management, business, finance, or a related field preferred.
• Strong underwriting technical skills; 7+years of personal lines underwriting experience.
• Prior training experience preferred.
• Compliance analysis experience preferred.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

USD $101,000.00 - USD $131,000.00 /Yr.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.