Pet Owner Experience (POX) Product Lead - 13 Month Temporary Assignment

The Pet Owner Experience (POX) Product Lead is responsible for the strategy, roadmap, delivery, and operational performance of the North American Pet Owner Experience portfolio. This role serves as both the business and product owner for POX capabilities and is the primary Digital Technology owner for the Canadian Direct-to-Consumer (D2C) ecosystem. The position combines product leadership, stakeholder management, team leadership, budget accountability, and digital commerce expertise to deliver business value and exceptional consumer experiences. This is a temporary 13-month assignment.

This role is based in RGU (Royal Canin Guelph), GIC (Chicago Global Innovation Center), or RSC (Royal Canin Creve Coeur) with regular in-office collaboration expected. Flexibility is a key enabler—empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work.

What are we looking for?

• Bachelor degree in Computer Science, Finance, Business, or Technical field or equivalent work experience
• 2+ years of experience in Product Management, Digital Commerce, eCommerce, or Digital Technology leadership.
• Experience managing digital product roadmaps and Agile delivery teams.
• Strong stakeholder management, prioritization, and communication skills.
• Experience with Shopify, Salesforce, Commerce platforms, or D2C ecosystems.(Preferred)
• Knowledge of Agile, PI Planning, and product portfolio management.

What will be your key responsibilities?

Product Strategy & Roadmap

• Own the POX roadmap, priorities, and product strategy.
• Define business value, funding priorities, and delivery outcomes.
• Lead roadmap planning, PI Planning, backlog management, and prioritization.
• Balance new features, operational support, technical debt, and business requests.

D2C Product Ownership

• Own the Canadian D2C ecosystem, including Shopify, Salesforce D2C capabilities, loyalty, subscriptions, integrations, and consumer experience platforms.
• Partner with Global teams to represent North American business requirements for U.S. and Global D2C initiatives.
• Provide business leadership and strategic guidance for commerce platform evolution.

Delivery & Operations

• Lead product delivery, intake governance, and backlog execution.
• Manage operational incidents, defects, escalations, and service reviews.
• Coordinate cross-functional delivery teams, vendors, architecture teams, and business stakeholders.
• Ensure successful execution of projects, CIPs, and roadmap commitments.

Team Leadership

• Lead and develop a team of product and delivery professionals.
• Provide coaching, performance management, work prioritization, and resource planning.
• Foster a culture of accountability, collaboration, and continuous improvement.

Stakeholder & Financial Management

• Build strong partnerships across business, customer care, supply chain, finance, and technology teams.
• Own D2C budget planning, CIP funding recommendations, business cases, and value realization tracking.
• Communicate roadmap progress, risks, and investment recommendations to leadership.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• A strong focus on learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

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