Pharmacy Operations Manager

GENERAL SUMMARY

The Pharmacy Operations Manager is responsible for leading the business, operational, and administrative functions of the pharmacy service line. This role serves as the primary operational partner to pharmacy leadership, ensuring strategic initiatives, payer credentialing processes, compliance activities, business reviews, and team support functions are executed efficiently and effectively.

The Pharmacy Operations Manager provides direct supervision and leadership to the Pharmacy Operations Coordinator and is responsible for coordinating and prioritizing the work of the pharmacy operations team. This position collaborates closely with pharmacy leadership, finance, legal, compliance, and external business partners to support organizational growth, operational excellence, and regulatory readiness.

ESSENTIAL JOB FUNCTION/COMPETENCIES

The responsibilities and duties described in this job description are intended to provide a general overview of the position. Duties may vary depending on the specific needs of the affiliate or location you are working at and/or state requirements. Responsibilities include but are not limited to:

• Lead pharmacy operational projects from planning through implementation, ensuring successful execution of departmental and organizational initiatives.
• Manage pharmacy credentialing activities, including the onboarding of new dispensing locations, payer enrollment, recredentialing, and organizational updates.
• Develop, maintain, and monitor relationships with external vendors, consultants, and business partners to ensure timely completion of deliverables and operational objectives.
• Prepare, analyze, and present operational reports, dashboards, business reviews, and performance metrics to pharmacy and organizational leadership.
• Coordinate and facilitate quarterly business reviews and operational meetings with internal and external stakeholders.
• Support process standardization, workflow optimization, and continuous quality improvement initiatives across pharmacy locations and business units.
• Supervise, mentor, and support the Pharmacy Operations Coordinator, including assigning work, monitoring performance, and fostering professional development.
• Oversee payment reconciliation processes and pharmacy accreditation activities performed by the Pharmacy Operations Coordinator.
• Collaborate with Finance, Legal, Compliance, Operations, and other cross-functional departments to support strategic initiatives, regulatory compliance, and business growth.
• Identify operational challenges and opportunities and implement solutions to improve efficiency, scalability, and service quality.
• Performs other position-related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include, but not be limited to, following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients’ protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and timely completion of Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Lean, Six Sigma, or similar project management/continuous improvement certification preferred.

KNOWLEDGE | SKILLS | ABILITIES

• Demonstrated success leading cross-functional projects and operational initiatives.
• Strong organizational, analytical, and project management skills.
• Advanced proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, Outlook, SharePoint, and related collaboration tools.
• Excellent verbal, written, interpersonal, and presentation communication skills.
• Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• Strong problem-solving and critical-thinking skills with a focus on continuous improvement.
• Ability to build collaborative relationships with internal and external stakeholders.
• Strong attention to detail and ability to maintain a high degree of accuracy and accountability.
• Working knowledge of healthcare, specialty pharmacy, or pharmacy operations.

EDUCATION REQUIREMENTS

• Bachelor's degree in Business Administration, Healthcare Administration, Pharmacy Administration, Project Management, or a related field required.

EXPERIENCE REQUIREMENTS

• Five (5) or more years of healthcare, pharmacy, specialty pharmacy, or operational leadership experience required.
• Two (2) or more years of supervisory, management, or team leadership experience required.
• Experience leading operational projects and collaborating across multiple functional areas required.
• Experience in specialty pharmacy, pharmacy services, or healthcare operations preferred.
• Experience with payer enrollment, credentialing, PSAOs, contracting, or pharmacy network management preferred.
• Experience supporting accreditation programs such as ACHC, URAC, or other healthcare accreditation organizations preferred.
• Experience supporting pharmacy acquisitions, ownership transitions, integrations, or organizational growth initiatives preferred.
• Experience with operational analytics, reporting, and dashboard development preferred.

REQUIRED TRAVEL

• Approximately 25% travel, depending on business and affiliate needs.