Pharmacy Technology Analyst I

We are hiring a Pharmacy Technology Analyst I to support our Pharmacy team!

This role sits at the intersection of pharmacy operations and technology. You will support pharmacy platforms and applications, system connectivity and access, and operational data feeds while partnering with internal teams and external vendors on enhancements, requirements, testing, and issue resolution. Your work will help ensure our technology and processes continue to meet business, compliance, and regulatory requirements.

To be successful, you’ll bring knowledge of pharmacy benefits combined with strong technical aptitude. Ideal candidates will have experience with requirements gathering, data mapping, and testing, along with strong analytical, problem-solving, and critical-thinking skills. The ability to manage multiple priorities, learn new technologies, and communicate effectively with business, technical, and vendor partners will also be important.

Note:

• This position may require after-hours or weekend support for production releases and major outages.
• This is a remote, work-from-home position, but the final round of interviews will take place on-site in our Chattanooga, TN office.

Job Responsibilities

• Technology Implementation: Support execution of pharmacy technology strategies to improve efficiency and align with business needs.
• Task Execution: Perform foundational tasks such as data entry, tracking deliverables, and organizing technical materials.
• Issue Escalation: Identify and escalate basic technical issues, learning to assess their potential business impact.
• Initiative Coordination: Support pharmacy technology projects by documenting requirements and tasks.
• Documentation Accuracy: Maintain version control and accuracy of technical documentation and system updates.
• Training Participation: Engage in onboarding and technical training sessions to build familiarity with pharmacy systems and workflows.
• Compliance Alignment: Understand how technical processes align with regulatory and policy standards.

Job Qualifications

Education

• Bachelor’s degree or equivalent work experience required. Equivalent work experience is defined as 4 years of professional work experience.

Experience

• Minimum 3 years Healthcare Industry experience required
• Minimum 2 years experience with operational analysis, design and understanding of integrated, interdependent, and interfaced systems and their impacts on each other.

Skills/Certifications

• Ability to assist with technology implementation and task execution
• Skill in maintaining accurate documentation and version control
• Strength in identifying and escalating technical issues
• Capability to support project coordination and team collaboration
• Commitment to building technical knowledge and compliance awareness

N/A

Number of Openings Available

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

About Us

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

What We're Looking For

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability.

We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

Remote First

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based.

BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.