Pigment Support Lead (Viridian)

About the Role

We’re looking for a commercially minded, customer-focused Pigment Support Lead to help clients get dependable day-to-day value from their Pigment environments. You’ll own support requests from initial triage through to resolution or escalation, investigating configuration, data, model logic and planning-process issues while keeping customers clearly informed at every stage.

You’ll combine structured problem-solving, financial modelling and data awareness with credible client-facing consulting. Working with customer users, internal consultants and technical specialists, you’ll diagnose root causes, recommend practical solutions and support changes through testing, handover and deployment. The role offers the opportunity to deepen your Pigment expertise and make a visible contribution to a growing practice.

What Good Looks Like

• Customers receive clear, useful updates and understand the next action, owner, and expected outcome.
• Support requests are accurately triaged, prioritised, documented and progressed through to resolution.
• Issues are investigated to root cause before a configuration change or escalation is proposed.
• Changes are tested appropriately, handed over clearly and supported by concise release or knowledge documentation.
• Patterns in recurring requests are used to improve guidance, processes, and overall customer experience.

About You

• Hands-on experience with a connected planning or EPM platform such as Anaplan, Workday Adaptive Planning, Jedox, Oracle EPM/Hyperion, or IBM TM1/Planning Analytics; direct Pigment experience is welcome but not essential.
• A good understanding of core finance concepts, including profit and loss, balance sheet, cash flow, budgeting and forecasting. Workforce or sales planning experience would be an advantage.
• Comfortable working with data imports, integrations, mapping and reconciliation, with basic awareness of SQL or ETL concepts.
• A structured approach to problem-solving, breaking a business challenge into dimensions, drivers and calculations before building.
• A clear communicator who can explain complex concepts simply and build trusted client relationships.
• Highly organised and comfortable managing multiple clients, workstreams and changing priorities.
• Accountable, collaborative and calm under pressure, with strong attention to detail and a commitment to data accuracy.
• Honest and transparent with clients and colleagues, including when plans change or something has gone wrong.
• Motivated by solving problems, building useful solutions and seeing clients improve the way they work.
• Keen to grow a career in planning technology and gain Pigment certification quickly.

What You’ll Do

• Own Pigment support requests from initial review through investigation, customer validation and resolution.
• Clarify the customer’s objective, current behaviour, expected behaviour, business impact, urgency and available workaround.
• Investigate functional issues relating to system configuration, functionality, data and business processes.
• Reproduce issues in an appropriate test environment where possible before recommending or applying changes.
• Configure and test agreed functional changes, following appropriate controls for customer environments.
• Translate business requirements into clear functional solutions and act as a bridge between customer users and technical specialists.
• Maintain accurate ticket notes, investigation findings, estimates, time entries, decisions and next steps.
• Provide regular, meaningful customer updates that explain what has been done, what was found and what happens next.
• Coordinate input from consultants, technical resources or third parties while retaining ownership of the customer communication.
• Escalate early when scope, complexity, approved effort, business impact or customer expectations require additional support.
• Support customer testing, sign-off, production deployment and post-change validation where relevant.
• Create clear release notes, support guidance and reusable knowledge content for delivered changes and recurring questions.

Why Join Us

• This role combines product expertise, customer partnership and practical problem-solving. You will have the opportunity to deepen your Pigment knowledge, work with a broad range of customer use cases and help shape a responsive, high-quality support experience.
• Help shape a growing, close-knit Pigment practice where your work will have genuine ownership and visibility.
• Work directly with clients on planning challenges that affect how they forecast, make decisions and run their businesses.
• Develop rapidly through hands-on delivery, product certification, knowledge sharing and company-funded training.
• Join a collaborative consultancy where people are encouraged to challenge ideas, improve how work is delivered and support one another.

About Viridian

Viridian is Pigment's EMEA Delivery Partner of the Year 2026. We're a specialist Pigment consultancy helping finance and operations teams across EMEA, North America and the Middle East transform how they plan, report and make decisions.

Pigment is the AI-powered business planning platform used by companies including Coca-Cola, Unilever, Uber, Deliveroo and Klarna, and it's growing fast.

Our consultants combine deep platform expertise with real-world finance and transformation experience, which has made us a trusted partner to our customers. We're a close-knit team where you'll have direct access to leadership, real ownership of your work and the freedom to shape where we go next.

If you're ambitious, curious and want to grow with us, we'd love to hear from you.

About NoBlue2

After Viridian's recent acquisition, Viridian is now part of NoBlue2

NoBlue2 is an award-winning NetSuite Solution Provider Partner, NetSuite UK&I and EMEA Partner of the Year 2026, marking a second consecutive EMEA win, as well as being a Microsoft Dynamics 365 Partner. NoBlue2 specialise in ERP and CRM implementation, optimisation and support for mid-market and growing businesses across the UK and Europe.

Benefits

• Company Pension Plan
• Holidays (27 days plus bank holidays)
• Company funded training programs
• Regular Company / Team events
• Join a consultancy recognised as a trusted, high-quality delivery partner and learn from some of the most experienced consultants in the Pigment ecosystem
• Remote by default, we trust you to decide where works best for you