Job description:
PLATFORM ENGINEER – SERVICENOW
Location: Philippines
Work Setup: 100% Remote / Work From Home
Schedule: Mid Shift – 1:00 PM to 10:00 PM
Employment Type: Permanent
JOB SUMMARY
We are looking for a Platform Engineer – ServiceNow who will be responsible for managing, optimizing, and maintaining the ServiceNow platform, ensuring high availability, performance, security, and reliability across enterprise environments.
KEY RESPONSIBILITIES
- Design, configure, deploy, and maintain ServiceNow platform solutions.
- Manage platform performance, availability, scalability, and security.
- Perform ServiceNow upgrades, patches, maintenance, and enhancements.
- Monitor platform health and identify performance issues and bottlenecks.
- Troubleshoot complex platform issues and conduct root-cause analysis.
- Develop technical documentation, runbooks, and SOPs.
- Support ServiceNow integrations, APIs, and enterprise systems.
- Implement security, governance, and compliance best practices.
- Support capacity planning and infrastructure forecasting.
- Collaborate with architects, developers, consultants, and business stakeholders.
- Provide technical guidance and mentorship to team members.
- Support CI/CD, DevOps, and automation initiatives.
QUALIFICATIONS
- 5+ years of experience in ServiceNow Platform Engineering, ServiceNow Administration, Systems Administration, or related roles.
- Strong hands-on experience in ServiceNow administration, configuration, and customization.
- Strong knowledge of ServiceNow ITSM, IT Operations, and IT Service Delivery.
- Experience with JavaScript, Python, or Groovy.
- Knowledge of databases, APIs, integrations, and enterprise applications.
- Experience with AWS, Azure, GCP, or virtualization technologies.
- Knowledge of IAM, security, and data protection best practices.
- Strong troubleshooting and analytical skills.
- Good communication and stakeholder management skills.
- Experience with CI/CD, DevOps, or Infrastructure as Code is an advantage.
- CSA/CIS certification is preferred.
SERVICENOW DEVELOPER – CRM & CSM
Location: Philippines
Work Setup: 100% Remote / Work From Home
Schedule: US Time Zone
Employment Type: Permanent
JOB SUMMARY
We are looking for an experienced ServiceNow Developer – CRM & CSM to design and develop enterprise solutions focused on Customer Service Management, CRM workflows, AI-powered automation, digital customer engagement, and enterprise integrations.
KEY RESPONSIBILITIES
- Design, configure, and develop ServiceNow solutions across CSM, CRM, enterprise workflows, and custom applications.
- Develop Case Management, Customer Interaction Management, Omnichannel Engagement, Knowledge Management, Service Requests, and Self-Service Portals.
- Implement intelligent workflows using Now Assist, GenAI, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
- Develop and configure Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and workflows.
- Build scoped applications using ServiceNow Studio.
- Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
- Integrate ServiceNow with external CRM and enterprise applications.
- Support CMDB, CI lifecycle, and CSDM initiatives.
- Translate business and technical requirements into scalable solutions.
- Conduct testing, debugging, troubleshooting, and defect resolution.
- Participate in peer reviews and development governance.
- Support upgrades, deployments, UAT, hypercare, and production stabilization.
- Contribute to reusable workflow frameworks and automation solutions.
QUALIFICATIONS
- 5+ years of relevant ServiceNow development experience.
- Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
- Strong knowledge of JavaScript and Glide APIs.
- Hands-on experience with:
- Flow Designer
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- IntegrationHub
- REST/SOAP APIs
- MID Server
- Experience with CSM/CRM workflows and customer operations.
- Experience with at least 2 ServiceNow modules, such as:
- CSM
- ITSM
- HRSD
- ITOM
- Service Catalog
- Custom Applications
- Experience with CMDB/CSDM.
- Exposure to Now Assist, GenAI, AI Agents, AI Search, or Predictive Intelligence.
- Experience with scoped applications, Update Sets, and CI/CD.
- Strong analytical, debugging, and problem-solving skills.
- Excellent communication and stakeholder collaboration skills.
- A2A/MCP-based AI integration experience is an advantage.
SENIOR SERVICENOW DEVELOPER – NOW ASSIST
Location: Philippines
Work Setup: 100% Remote / Work From Home
Schedule: US Time Zone
Employment Type: Permanent
JOB SUMMARY
We are seeking a Senior ServiceNow Developer – Now Assist with strong expertise in ServiceNow development, AI/GenAI, Now Assist, intelligent workflow automation, CMDB/CSDM, and enterprise integrations.
This role is ideal for a highly technical developer who can build scalable ServiceNow solutions and contribute to next-generation AI-powered enterprise workflows.
KEY RESPONSIBILITIES
- Design, configure, and develop advanced ServiceNow solutions across enterprise modules and custom applications.
- Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
- Develop AI-powered automation and conversational workflow solutions.
- Configure Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and workflows.
- Develop scoped applications using ServiceNow Studio.
- Build enterprise integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
- Support workflow orchestration across multiple enterprise applications.
- Participate in CMDB/CSDM implementations and enterprise automation initiatives.
- Translate functional and technical requirements into scalable and secure solutions.
- Conduct unit testing, debugging, troubleshooting, and defect resolution.
- Participate in code reviews and development governance.
- Support platform upgrades, enhancements, releases, deployments, UAT, and hypercare.
- Participate in solution design workshops and technical discussions.
- Develop reusable AI automation frameworks, integration solutions, and accelerators.
REQUIRED QUALIFICATIONS
- 7+ years of relevant ServiceNow development experience.
- Strong hands-on experience in enterprise or consulting environments.
- Strong expertise in JavaScript and ServiceNow Glide APIs.
- Advanced experience with:
- Flow Designer
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- IntegrationHub
- REST/SOAP APIs
- MID Server
- Strong experience with CMDB/CSDM implementations.
- Enterprise integration and workflow automation experience.
- Experience with at least 2 ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
- Hands-on experience with Now Assist / GenAI Skills.
- Experience with one or more of:
- AI Agents / Agentic Workflows
- AI Search
- Predictive Intelligence
- Virtual Agent
- Knowledge of scoped applications, Update Sets, and CI/CD.
- Knowledge of DevOps and release management.
- Strong analytical, debugging, and problem-solving skills.
- Excellent communication and stakeholder collaboration skills.
PREFERRED SKILLS
- A2A / MCP-based AI integration
- AWS or Azure
- Low-code/no-code automation
- Agile/Scrum
- CRM workflows and customer operations
CERTIFICATIONS – PREFERRED
At least 2 ServiceNow certifications preferred:
- CSA – Certified System Administrator
- CAD – Certified Application Developer
- CIS – Data Foundation / CMDB / CSDM
- ServiceNow AI / GenAI Micro-Certifications
Work Location: Remote