Platinum Account Specialist

JOB OVERVIEW:

This position is responsible for providing exceptional internal and external support to a portfolio of Integrated Delivery Networks (IDNs) and other enterprise level accounts. This role requires a deep understanding of customer needs, strong relationship management skills, and the ability to collaborate across various departments to deliver tailored solutions and drive customer satisfaction.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for IDN/large accounts’ chargeback contract and end user pricing needs.
• Partner with supplier and group purchasing organizations (GPO) to drive contract compliance and system level contract parity for all locations that are members of IDNs and/or enterprise level accounts.
• Conduct comprehensive analysis of price change notifications (PCN), ensuring accuracy and clarity in communication. Evaluate and verify pricing accuracy and compliance with contractual agreements. Provide detailed reports and insights to both internal teams and external customers, and effective implementation of price changes.
• Perform various audits to ensure pricing integrity, accuracy of customer information, GPO/manufacturer roster, new account contract access and contract gap analysis.
• Effectively prioritize and manage a diverse range of responsibilities and customer needs in the GPO/IDN support role. Assess and address urgent and high-impact issues promptly while balancing long-term project goals and routine tasks. Ensure that customer inquiries and requests are handled with urgency and precision, delivering timely solutions and maintaining high satisfaction levels.
• Proactively monitor and analyze IDN account transactions to identify low or negative Gross Profit (GP) situations. Investigate underlying causes of these discrepancies, such as pricing errors, cost anomalies, or contract eligibility issues.
• Update and maintain GPO member ID and supplier account identifiers within Henry Schein system.
• Provide comprehensive support for contract renewals, Request for Proposals (RFPs), and customer GPO changes.
• Develop and deliver ad hoc reports and analysis in response to specific requests from internal teams or external stakeholders

SPECIFIC KNOWLEDGE & SKILLS:

• Knowledge of GPO cost and pricing structures is highly desirable.
• Strong attention to detail with the ability to effectively manage multiple priorities.
• Ability to work independently with a proactive self-starter attitude.
• Proficiency with data analysis software and tools to generate reports and interpret data effectively.

GENERAL SKILLS & COMPETENCIES:

• Excellent time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Oversee small to medium sized projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 4 or more years of related experience. Including, two years of experience with chargeback contracts and/or Group Purchasing Organizations (GPOs), or equivalent professional experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $44,150 to $68,985 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

About Us

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly

30 miles from Melville, New York, where our corporate headquarters

resides today. In the depths of the Great

Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and

territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: jobsupport@henryschein.com

UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk

Australia and New Zealand Candidates: APACCareers@henryscheinone.com

Malaysia Candidates: CNHR@henryschein.com

Italy Candidates: risorse.umane@henryschein.it

Workplace Remote Types

It is important to us to offer different types of work arrangements. Please see the types we offer below:

Work From Home: Work is performed directly from the TSM's home office.

Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.

Onsite: Work is performed exclusively at a company facility.

Field: Position requires traveling to different locations within a specific geographic territory, as assigned.