Player Support Representative (China Games)

Player Support Representative (China Games) 🔥 Forbes’ Top 30 Companies for Remote Jobs 🔥 🌍 Work From Anywhere 🌍 You will: Engage, grow, and support player voices through Player Support. Must have: Native-level Chinese, exceptional English communication skills, a strong interest in mobile gaming. Experience in Customer Service is a bonus. WHO WE ARE | WHAT WE DO At Yodo1, we don’t just grow games—we help turn them into household names. With billions of downloads across our portfolio, we’ve spent more than a decade shaping the growth of iconic titles. From helping first-time creators monetize their debut games, to bringing world-class IPs from Hasbro, Paramount, Legendary, and Sony Pictures into the hands of top studios such as Rivergame, Candivore, 37Games, and Tencent Studios—we’ve proven what’s possible when creativity meets global expertise. Yodo1 Games is raising the bar: transforming great titles into lasting franchises that define gaming for generations. Drawing on experience with successes like Transformers: Earth Wars, Rodeo Stampede, and Ski Safari, we provide the systems, partnerships, and global reach that help visionary developers build worlds players will return to for decades. Joining Yodo1 Games means more than a job—it means becoming part of a team that lives and breathes games, works with some of the most talented creators in the industry, and is driven by a mission to shape the future of gaming. We love games. We play games. And together, we grow games that last. WHAT WE BELIEVE | HOW WE WORK We believe in the future and power of the mobile gaming industry and that everyone deserves an equal opportunity to build a life they love through games—from anywhere in the world. We believe you know when and where you do your best work. We are fully remote by design and we WFA: Work From Anywhere. We don’t impose hours or limit time off. We are driven by performance and we experiment often. We care about impact, not titles. WHO WE’RE LOOKING FOR Yodo1 is looking for a Player Support Representative fluent in both Chinese and English, to support our Chinese & English language games. You are: Focused on impact. You understand the 80/20 rule and focus on activities that matter. Performance-driven and growth-oriented. You have an intrinsic will to succeed while unafraid to try, fail, and learn by experimenting with new approaches and testing ideas. Cooperative. You help others succeed; you give and receive feedback well. Relentlessly curious. You ask questions. Humble. You ask for help; you are quick to admit and learn from your mistakes. SMART. You work and communicate in ways that are Specific, Measurable, Actionable, Relevant, and Time-bound. WHAT WE EXPECT You will: Handle player inquiries across channels (email, in-game ticketing, live chat, social media) Maintain and update the player-facing knowledge base and FAQ Collaborate with QA, dev, and community teams to surface recurring issues and player sentiment Monitor support metrics (response time, resolution rate, CSAT) and hit SLA targets Identify patterns in player feedback and contribute to product improvement proposals You must have: Native-level Chinese and exceptional English writing and communication skills. A strong interest in gaming, particularly mobile gaming Experience in player support and familiarity with CS tools (Zendesk, AiHelp, WeChat, etc.) Ability to empathize with frustrated players while staying solution-oriented You might have: Experience moderating or managing online communities (Discord, QQ, Douyin, forums, etc.). Prior experience with social media management or organizing community events. WHAT WE OFFER Compensation. We pay based on qualifications, experience, and fit for the role. We provide an allowance to purchase your own device or equipment and offer variable compensation through our annual bonus program. Growth. We offer an environment where you will have the trust and freedom to try, fail, learn fast, and make a real impact while accelerating your career, and where anyone with a great idea can pitch it directly to our management team. WFA. Work from anywhere in the world, travel when and where you like, get paid in your currency of choice, and enjoy flexible hours and unlimited paid time off. Community. Work with an energetic, fast-learning, supportive, and diverse team of Yodies across six continents and 30+ countries who share and support new ideas and get things done. Ready to change the game for mobile game developers and build your career from anywhere? Department Games Remote status Fully Remote About Yodo1 After two-plus decades of helping companies like Microsoft build businesses in strategic regions, James LaLonde and Henry Fong got together over a shared love of gaming to set their sights on a new challenge. In 2011, Yodo1 was born to help indie studios and solo developers simplify the long, complex process of scaling mobile games and make it easy to unlock rapidly-growing markets. Over the years, we cooked up a secret sauce for monetizing mobile games, first in China—then worldwide—with iconic titles such as Rodeo Stampede, Transformers: Earth Wars, and Crossy Roads. So far, we’ve helped over 6,000 indie developers generate millions of dollars from their games and engage more than 3.5 billion players. Today, we’re combining the art and science of mobile game growth by pairing over a decade of industry expertise with the latest technologies to simplify and optimize growth for thousands of studios across dozens of countries. Now, Yodo1 is the one partner mobile game developers need to manage and accelerate every stage of growth so they can get back to building the next breakthrough experience.