PMO Manager

Flatirons Solutions is hiring a PMO Manager out of our Boulder, CO office. Boulder/Denver area is preferred, but will consider fully remote candidates. We are seeking a driven, hands-on PMO Manager with strong software delivery and program management experience to lead a team of two to three Project Managers while also directly managing key projects. The ideal candidate is structured, process-oriented, and confident in constructively challenging teams to drive accountability and execution across Product, Engineering, Customer Success, and Technical Services. Experience using AI is required, along with a modern approach to project delivery that includes Agile methodologies, Jira, dashboards, and performance metrics. This role is well suited for an ambitious leader who is eager to strengthen our project management practices and deliver measurable business and customer outcomes. Aviation and Aerospace industry experience is a big plus! Role Summary This position involves overseeing the management of Project Managers at the enterprise level. As a PMO Manager, you will be responsible for onboarding, coaching, managing, and assigning work to Project Managers who report directly to you. Additionally, you will be responsible for developing reports, strategies, processes, and methodologies that apply to project management within the PMO. You will need to identify inefficiencies and take corrective measures to ensure the company's goals are met. You will also model the best practices to inspire adherence to processes. Lastly, as the PMO Manager, you will ensure that the PMO is an influential player in the realization of desired business outcomes. Key Responsibilities Develop an organized, strategized program for customer accounts. (This is estimated to account for 70-80% of the PMO Manager workload). Collaborate with executive leadership, resource management, and sales to develop and execute account strategy, vision, and customer issue resolution. Before assigning a project manager, consult with Sales and Resource Management to assess staffing needs and estimate roles and duration for potential future opportunities. Throughout the project lifecycle, remain up-to-date on execution plans. Serve as the escalation point of contact for customer stakeholders. Manage stakeholder relationships and provide regular progress updates to optimize customer satisfaction and retention to new and existing customers. Be hands on with our largest projects, sometimes taking on Project Manager responsibilities where needed. Promote the implementation of Agile methodologies to improve the efficiency of service delivery. Ensure Flatirons Solutions has an experienced team of Project Managers in the PMO. (This is estimated to account for 10-15% of the PMO Manager workload). Recruit, train, supervise, and mentor a team of Project Managers with varying experience levels to execute strategies and oversee projects across multiple geographic regions. Determine the number of Project Managers needed and their respective project assignments. Foster a culture of continuous improvement and creativity within the PMO. Identify our Project Management team's training and development needs to ensure our customers receive high-quality experience and service. Develop an onboarding program that provides training required for new hires and existing employee growth. Develop and maintain methodology and artifacts for the PMO. (This is estimated to account for 10-15% of the PMO Manager workload). Establish and communicate clear qualitative and quantitative metrics to monitor progress and guide decision-making. As part of the PMO methodology, use best project management practices and hands-on leadership to scope, initiate, manage, and implement programs that drive service excellence. Create reports, dashboards, and artifacts for project management. Understand and adhere to all requirements of the Quality Management System and the Information Security Management System. Other duties as may be assigned. Skills, Knowledge and Expertise Bachelor's degree in a related field (i.e., business, technology, computer science) or equivalent work experience implementing software technology. MBA preferred. Minimum eight years of demonstrated management experience leading custom software development or systems integration projects. AI experience required. Aviation and Aerospace knowledge is a huge plus! Demonstrated ability to foster and grow professional relationships with clients. Effective teamwork skills and ability to work with people at all levels within a company. Experience hiring and managing direct reports. Certified in Project Management (PMP) and/or Agile Methodologies (SAFe, CSM) preferred. Advanced computer skills: MS Office Suite (e.g., Word, Excel, PowerPoint, Project, etc.), Web-based project management tools (e.g., JIRA, Confluence, Gantt Pro, etc.) Excellent teamwork and interpersonal skills and the ability to interface positively with all levels of management and customers. The ability to effectively work in a diverse environment that values results and urgency. Effective communication at all levels regarding project plans, milestones, deliverables, and progress updates. Strong oral, written, and presentation skills are required. Ability to gather, organize, and analyze data. Demonstrated ability to manage workflow, prioritize tasks, and meet deadlines while proactively adapting to changes. Experience in completing challenging projects and solving complex problems, resulting in successful implementation and deployment. Possess an unyielding sense of honesty and an unwavering strength of character. Their presence is inspiring and generates confidence and respect in others.