Portfolio Analyst

Te Tākinatanga | Our Story

At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities.

We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working (mahi). Our ambition is simple: to leave Aotearoa better than we found it.

Guided by our values & behaviours, we’re a team who care deeply about the work we do, how we support one another, and the impact we have. Simply put, we touch lives to make life better.

Our Portfolio Operations team are responsible for electricity and gas reconciliation, making sure the data we submit is accurate and meets industry requirements. The team are also looking for better ways to work, from automating existing processes to improving reporting and how we use data.

As a Portfolio Analyst, you’ll be part of both. You’ll take ownership of core reconciliation activities while using your analytical skills to investigate issues, improve processes and contribute to changes across the team.

Te Whiwhinga mahi | The Opportunity

As a Portfolio Analyst, you’ll work across both the operational and analytical sides of our Portfolio Operations team. You’ll manage electricity and gas reconciliation activities while looking at where data and technology can simplify processes, improve accuracy and support effective decision-making.

It’s a role with plenty of variety. Some days you’ll be working through exceptions or validating data, while others will see you developing reporting, testing solutions or tackling a process that could work better. Throughout it all, you’ll be working in an environment where accuracy and meeting our regulatory obligations matter.

You’ll:

• Manage electricity and gas reconciliation activities, including data validation, submissions and exception management.
• Investigate discrepancies and use data to understand issues and determine the right way forward.
• Identify opportunities to simplify and automate processes while maintaining accuracy and compliance.
• Build, maintain and enhance reporting tools that provide useful visibility across reconciliation activities.
• Use your technical capability to support testing, process development and changes to the way the team works.
• Work collaboratively across Portfolio Operations to solve problems and meet industry requirements.
• Maintain clear, current documentation as processes evolve.

Ko wai koe | About You

You’ll thrive in this role you’re curious, analytical and keen to understand how things work. You enjoy getting into the detail, working with data and finding practical solutions, while also being comfortable taking ownership of regular operational activities.

You’ll bring:

• Experience in data analysis, process development or process improvement.
• Confidence using Excel and data tools such as Databricks, SQL, Python and Power BI.
• Strong analytical thinking and the ability to work through discrepancies and complex problems.
• Good attention to detail and an appreciation for accuracy when working within regulatory requirements.
• The ability to turn complex information into something clear and useful for others.
• A proactive, self-managed approach and the ability to work well with others.
• Curiosity, adaptability and a willingness to learn new tools, processes and ways of working.

Energy industry knowledge would be useful, particularly when it comes to understanding industry rules and compliance, but it isn’t essential. You’ll be supported to learn Contact’s tools and processes, so being willing to learn and get to know the detail will go a long way.

Additional Information

We support flexible working where it works for the individual, the team and the business. Our main Retail hubs are in Wellington and Auckland and this role is best suited to someone who can work flexibly from one of these locations to enable strong in person connection and collaboration. While we do have smaller sites across other centres of Aotearoa, proximity to a main hub is important for this role.

Contact is not a place you’ll stagnate. We’re growing, evolving, and investing in our people. We also offer a bunch of other perks like free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more!

Applications close on Monday 16th November. But just like peak demand, great talent surges early, so if this role sparks your interest, power up your application now!

He mea nui ngā paki kōrero ki a mātou i Contact, nā reira, mēnā kei a koe tētehi e hāngai pea ana ki tā mātou e kimi nei i tēnei tūranga kei raro iho nei--kei te hiahia mātou kia whakapā mai ai koe!

We love a good story at Contact, it’s what keeps our energy flowing! If you’ve got one that connects with this role, send it our way.

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.

The wellbeing of our kaimahi is super important to us.

We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.