Portfolio Community Association Manager

EJF Real Estate Services
Bowie, Maryland | Serving Prince George's County and the Washington, DC Metro Area | Hybrid

Compensation

$90,000 to $100,000 annually

Benefits

Hybrid remote work arrangement

Flexible paid time off and 13 observed holidays

Early office closure at 2:00 p.m. on Fridays

Medical, dental, and vision insurance

401(k) plan with a 4% company match and immediate vesting

Employer-paid life and disability insurance

Professional development stipend

Company-paid industry membership

About EJF Real Estate Services

Tracing its history to 1920, EJF Real Estate Services is a family-owned and family-operated business focused on residential property management and real estate sales in the Washington, DC metropolitan area. For more than 30 years, EJF has combined local market knowledge, hands-on industry experience, and responsive customer service to help communities thrive.

Today, EJF is the largest DC-based property management company and serves hundreds of clients across the DMV. Our team works according to three core values: Hustle Hard, Own It Always, and Get Better Every Day.

About the Role

As a Portfolio Community Association Manager, you will serve as the primary advisor and relationship manager to the Boards of Directors within an assigned portfolio of condominium communities concentrated in Bowie and Prince George’s County, Maryland.

You will lead the operational, financial, and strategic performance of each Association while guiding Boards, overseeing vendors and capital projects, monitoring property conditions, and coordinating communication among community stakeholders. You will be supported by an Assistant Community Manager and a collaborative pod structure, allowing you to focus on Board guidance, planning, problem-solving, and exceptional client service.

This role is ideal for a confident, proactive professional who takes ownership, makes sound decisions, and keeps multiple priorities moving. Success requires analytical thinking, direct communication, comfort navigating changing priorities, and disciplined attention to budgets, contracts, records, deadlines, and project details.

Work Arrangement

Hybrid remote work arrangement

Regular travel to assigned communities in Bowie and Prince George’s County

Property inspections and onsite meetings as required

Evening Board meetings as required

After-hours emergency response on an on-call basis as required

Core Responsibilities

Board and Community Leadership

Serve as the primary point of contact and trusted advisor for assigned Boards of Directors

Build strong working relationships with Board members, residents, onsite staff, vendors, and internal partners

Provide timely, factual updates and clear recommendations on governance, property conditions, financial performance, projects, compliance matters, and open action items

Prepare agendas, reports, presentations, and supporting materials for Board meetings

Attend Board meetings and ensure decisions and action items move through completion

Anticipate emerging concerns, evaluate available information, and recommend practical next steps before issues become larger problems

Association Operations and Client Service

Manage the day-to-day operations of assigned communities in accordance with governing documents, company standards, contracts, and applicable laws

Respond to Board and resident questions, escalations, incidents, and service concerns with urgency, professionalism, and sound judgment

Balance the needs of residents and Boards with governing documents, legal requirements, operational priorities, and the long-term interests of each Association

Maintain accurate community records and oversee incident reports, insurance claims, correspondence, and other administrative requirements

Delegate appropriate follow-up to the Assistant Community Manager and pod partners while maintaining accountability for results

Respond to after-hours emergencies on an on-call basis when required

Financial Management and Planning

Review monthly financial statements and translate financial information into clear recommendations for Boards

Prepare annual operating budgets using historical results, contractual obligations, maintenance needs, project plans, and funding requirements

Support long-term reserve planning and help Boards evaluate current and future financial needs

Approve invoices, monitor expenditures, investigate discrepancies, and identify opportunities for cost savings

Obtain and evaluate competitive bids and present fact-based recommendations for Board consideration

Track financial decisions, approvals, deadlines, and supporting documentation accurately

Property Vendor and Capital Project Oversight

Conduct regular property inspections to identify maintenance needs, compliance concerns, safety issues, and opportunities to protect or improve property value

Develop and oversee preventive maintenance and capital improvement plans

Manage contractor projects from scope development and bidding through execution, documentation, and completion

Negotiate contracts, monitor vendor performance, and ensure quality, cost-effective service delivery

Address incomplete or unsatisfactory vendor work and resolve service concerns

Maintain clear project plans, schedules, documentation, and follow-up across multiple initiatives

Recommend improvements that strengthen safety, service, operational efficiency, and the long-term condition of each community

Team Leadership

Lead, coach, and support onsite staff while maintaining clear expectations and accountability

Partner with Human Resources on hiring, performance management, and employee development

Foster a responsive, collaborative, and service-oriented culture among onsite teams and vendor partners

Create or improve practical systems and processes that support consistent execution, visibility, and follow-through

Required Qualifications

Three to five years of experience managing condominium residential communities

Experience managing multiple communities in a high-growth or fast-paced environment

High school diploma or equivalent

CMCA designation or the ability to obtain the CMCA within six months of hire

Knowledge of community association governance, bylaws, governing documents, and relevant laws in DC, Maryland, or Virginia

Financial acumen involving operating budgets, monthly financial reports, expenditures, and reserve planning

Excellent written and verbal communication skills and a commitment to delivering an exceptional client experience

Strong organization and time-management skills with consistent attention to detail, documentation, and follow-through

Ability to work independently, make sound decisions, and know when to involve the appropriate partner

Availability for community travel, property inspections, evening Board meetings, and occasional after-hours emergencies

Proficiency with property management and customer service platforms such as AppFolio, CINC, Vantaca, or comparable systems

Preferred Qualifications

Bachelor’s degree

AMS or PCAM designation

Experience supervising onsite employees and partnering with Human Resources on performance management

Experience leading preventive maintenance, major repair, or capital improvement projects

Experience managing insurance claims, vendor contracts, and competitive bidding processes

What Makes Someone Successful at EJF

The strongest candidates combine confident leadership with factual communication, analytical thinking, and disciplined execution. They are comfortable taking the lead and moving work forward while recognizing that successful community management depends on reliable systems, accurate details, and trusted relationships.

You will likely thrive in this role if you are:

Proactive, future-focused, and quick to identify what needs attention

Confident making independent decisions and taking ownership of difficult issues

Direct, factual, professional, and persuasive when presenting recommendations

Approachable and able to build credibility with Boards, residents, employees, and vendors

Analytical and able to turn financial, operational, and property information into practical decisions

Comfortable navigating ambiguity, interruptions, deadlines, and changing priorities

Fast-paced while remaining accurate, organized, and disciplined about follow-through

Comfortable delegating appropriate work while maintaining accountability for results

Why Join EJF

This is an opportunity to guide condominium communities across the DMV while working with a long-established, locally based property management company. You will have the independence to own your portfolio, the support of an Assistant Community Manager and collaborative pod structure, and the opportunity to influence financial, operational, and capital decisions that shape each community’s future.

If you are ready to build trusted Board relationships, lead with confidence, and bring structure and forward momentum to a complex portfolio, we would welcome your application.

Equal Employment Opportunity

EJF Real Estate Services is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to any category protected by federal, state, or local law. Applicants who require reasonable accommodation may contact hr@ejfrealestate.com.