Portfolio Manager - Late Stage Collections

Location: Hybrid, New Jersey (candidates must live in or within commuting distance of New Jersey; this position is not open to fully remote applicants)

Salary: $70,000-$85,000 annually

• Manage a high volume of outbound contact with customers, guarantors, brokers, and vendors by phone, email, and text.
• Negotiate payment plans, settlements, and restructures within your delegated authority.
• Assess each customer's ability to pay, factoring in pressures such as fuel, insurance, freight, and repair and maintenance costs.
• Issue demand and default notices and perform skip tracing and business verification.
• Coordinate collateral verification, repossession, and remarketing, and pursue broker and vendor recourse.
• Prepare complete, well-documented files for legal referral, and monitor bankruptcy and UCC activity.
• Recommend charge-offs and maintain accurate, detailed notes in the collections system.
• Partner with Operations, Credit, and Legal to resolve disputes and account adjustments.

• 3–5 years of commercial collections experience, including at least 2 years working late-stage accounts. Equipment Finance experience is preferred.
• Working knowledge of repossession, guarantor collection, legal referral, UCC filings, and bankruptcy basics.
• Strong Excel and Microsoft Office skills. Experience with Aspire and Salesforce is a plus.
• Background in transportation or medical collections is a plus. Bilingual in Spanish and English is preferred.
• Excellent negotiation, communication, and documentation skills, with the ability to stay calm and professional in difficult conversations.