POS (Point of Sale) Solutions Project Manager

iSoftStone, Inc. is seeking a POS (Point of Sale) Solutions Project Manager to join our Team!

Remote Opportunity

**Candidates must have permanent authorization to work in the United States. Visa sponsorship is not available for this role. **

Position Summary

The POS Solutions Project Manager is responsible for leading the planning, implementation, integration, and delivery of Point of Sale (POS) solutions for retail customer-facing business environments. This role coordinates cross-functional teams, technology vendors, business stakeholders, and technical resources to deliver scalable, reliable, secure, and user-friendly POS solutions that support business objectives.

The ideal candidate combines strong project management skills with an understanding of POS technologies, payment processing, retail operations, system integrations, and software implementation methodologies. This individual will manage projects from initial requirements gathering through deployment, stabilization, and ongoing enhancements while ensuring delivery within established scope, schedule, budget, and quality expectations.

Key Responsibilities

Project Management and Delivery

• Lead POS solution projects throughout the full project lifecycle, including initiation, planning, requirements gathering, design, development, testing, deployment, and post-implementation support.
• Develop and maintain project plans, schedules, milestones, resource plans, budgets, risk assessments, and status reports.
• Manage project scope, dependencies, change requests, issues, risks, and mitigation strategies.
• Coordinate multiple concurrent projects and ensure alignment with business priorities and delivery commitments.
• Establish project governance, communication plans, status reporting, and escalation procedures.
• Facilitate project meetings, stakeholder reviews, executive updates, and project closeout activities.

POS Solutions and Technology

• Oversee the implementation, configuration, integration, and enhancement of POS platforms and related technologies.
• Coordinate integrations between POS systems and supporting applications, including payment gateways, payment terminals, inventory management, ERP, CRM, e-commerce, loyalty programs, pricing, promotions, and reporting systems.
• Partner with technical teams to define solution requirements, evaluate design options, and address technical dependencies.
• Support implementations involving cloud-based POS platforms, traditional on-premises systems, mobile POS, and omnichannel retail solutions.
• Ensure solutions align with business requirements, performance expectations, security standards, and operational needs.

Testing, Deployment, and Operational Readiness

• Coordinate system integration testing, user acceptance testing (UAT), regression testing, and end-to-end transaction validation.
• Ensure payment processing, transaction settlement, refunds, returns, discounts, taxes, and other critical POS workflows are validated as applicable.
• Manage deployment planning, cutover activities, rollback planning, and go-live readiness assessments.
• Coordinate training, documentation, support handoffs, and operational readiness activities.
• Oversee post-launch stabilization and ensure outstanding issues are appropriately tracked and resolved.
• Identify opportunities to improve implementation processes, delivery efficiency, system reliability, and user experience.

Risk, Compliance, and Quality

• Ensure project teams address applicable payment security, data protection, privacy, and regulatory requirements.
• Coordinate with security, infrastructure, architecture, and compliance teams to address technical and operational risks.
• Monitor project quality and proactively identify issues that could affect delivery, customer experience, or business operations.
• Maintain accurate project documentation, decision logs, action items, and lessons learned.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
• Five or more years of experience managing technology projects, software implementations, or enterprise application deployments.
• Demonstrated experience leading complex, cross-functional projects involving business and technical stakeholders.
• Experience with POS platforms, retail technology, payment processing, or comparable enterprise systems.
• Strong knowledge of project management methodologies, including Agile, Waterfall, or hybrid delivery approaches.
• Experience managing project schedules, budgets, risks, dependencies, scope, and resource capacity.
• Excellent written and verbal communication, organizational, analytical, and problem-solving skills.
• Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Project, or equivalent platforms.

Preferred Qualifications

• Project Management Professional (PMP) certification or equivalent project management credential.
• Experience implementing POS solutions across multiple stores, locations, business units, or regions.
• Familiarity with payment processors, payment terminals, transaction authorization, settlement, refunds, and reconciliation.
• Experience with POS platforms such as Oracle Retail Xstore, NCR Voyix, Toast, Square, Shopify POS, or comparable solutions.
• Knowledge of integrations involving e-commerce platforms, ERP systems, inventory management, loyalty programs, and omnichannel commerce.
• Familiarity with PCI DSS and other applicable payment security requirements.
• Experience coordinating third-party vendors, system integrators, and distributed development and QA teams.
• Experience with release management, production deployments, incident management, and post-launch support.

Key Competencies

• Project planning, execution, and delivery leadership
• Stakeholder engagement and executive communication
• Technical coordination and systems integration
• Risk, issue, and dependency management
• Vendor and resource management
• Requirements analysis and scope control
• Testing, deployment, and change management
• Process improvement and continuous delivery optimization
• Customer focus and business-oriented decision-making

Measures of Success

• Projects delivered within approved scope, schedule, and budget.
• Successful POS deployments with minimal disruption to business operations.
• Completion of required testing, security reviews, and operational readiness activities.
• Timely resolution of project risks, issues, and cross-team dependencies.
• Effective coordination of internal teams and external implementation partners.
• Positive stakeholder feedback and adoption of implemented solutions.
• Improved operational efficiency, system reliability, and customer transaction experience.

Position Objective

Successfully deliver POS solutions that enable efficient transactions, reliable payment processing, seamless integration with enterprise systems, and consistent customer experience while meeting business objectives and technical delivery standards.

Primary Location Pay Range: $55 - $58 per hour

Benefits:
1099/Contractors: No benefits
Temp salaried employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k, holidays.
Regular full-time hourly and salaried employee benefits (if scheduled to work at least 30 hours per week): medical, dental, vision, 401k, long term disability, life insurance, holidays, PTO, floating holidays.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.