Post Launch Data Analytics Lead

Job Description

The Role

At GM, Customer Success and Operations shapes the ownership experience by making every customer and dealer interaction easier, faster, and more connected—from onboarding and digital support to service and issue resolution. By anticipating customer needs, reducing effort, and owning issues end to end, the team helps customers feel valued, supported, and confident throughout their ownership journey. The Post Launch team supports dealers with focused technical guidance so repairs are faster and more accurate.

The Post Launch Data Analytics lead is responsible for transforming structured and abstract data into clear, compelling stories that drive technician experience and strategy. The role requires strong analytical skills, experience with SQL and Databricks, and the ability to synthesize signals across the business. You will support the team through both structured and ad hoc analysis, working in an environment that often requires flexibility and adaptability. The role includes preparing and presenting regular reports and dashboards, as well as responding to emerging business questions with custom studies and analyses. You will be responsible for uncovering customer, technician and product insights, synthesizing data from multiple sources, and communicating findings through clear, compelling presentations for leadership and cross-functional teams.

What You'll Do:

• Compile and analyze structured and unstructured data from multiple sources, including operational databases and business systems.
• Develop and maintain dashboards and ad hoc reports to visualize customer and dealer experience metrics and insights.
• Query data using SQL and AI to support deep-dive analyses and answer business questions as they arise.
• Leveraging AI to increase efficiency of reporting.
• Present findings in a compelling, easy-to-understand manner, tailoring communication to technical audiences, leadership and cross-functional teams.
• Lead the team in both regular and ad hoc capacities, adapting to new tools and evolving business priorities.
• Identify opportunities to improve internal processes, services, operating structures, and delivery practices in support of functional and business strategies.
• Own analysis and delivery outcomes across cross-functional efforts, collaborating with brand quality manager, technical assistance team, field service engineers and field actions.

Your skills & Abilities (Required Qualifications):

• Bachelor’s degree in Business, Analytics, Computer Science, or related field, or equivalent experience.
• 3–5 years’ experience in a data analyst, business analyst, or customer experience insights role.
• Proficiency in SQL and experience building reports/dashboards in Google suite, Databricks & Power BI.
• Strong presentation and storytelling skills; ability to translate data into actionable insights.
• Comfortable working in an ambiguous, fast-paced environment with shifting priorities.
• Excellent interpersonal and communication skills.

What Can Give you a Competitive Advantage (Preferred Qualifications):

• Experience with additional analytics tools (e.g., Tableau & Python).
• Experience working with Salesforce.
• Prior experience in automotive technology, warranty, reporting, or analytics in a large organization.
• Experience supporting leadership with executive-level presentations and reports.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About TEI

As a global leader in the design, engineering and manufacturing of prototype, pre-production and mass production equipment for the casting industry, Tooling & Equipment International­ – TEI – delivers the utmost in quality.

Why Join Us

TEI is committed to customer service and satisfaction. People are our most important assets. Our employees have extensive experience; many have worked for decades within the company and industry. This wealth of experience is reflected within our products and heritage.

Compensation/Benefits

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance0.

TEI offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Diversity Information

TEI is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. TEI is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

TEI is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TEI is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

TEI is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. TEI is also committed to take affirmative action to employ and advance in employment such persons.

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About TEI

As a global leader in the engineering and manufacturing of prototype and low volume production machined aluminum castings for automotive, aerospace and many other industries, Tooling & Equipment International­ – TEI – delivers the utmost in quality and speed to market. TEI products are of the highest quality and are backed by a reputation for innovation, design excellence, and precise first-time performance.