Practice Operations Manager

Job Summary:

SRA Practice Operations Manager
The SRA Practice Operations Manager will oversee the administrative and operational functions of the physician practice.

Job Description:

Responsibilities include but are not limited to:

• Operations Management

o Manage the daily operations of the practice by implementing policies and procedures to create consistency, efficiency, and exceptional patient care.

o Ensure the practice complies with industry regulations, billing protocols, and safety and security by working collaboratively with other departments within Shields.

o Develop budgets, monitor expenses, and analyze financial information to identify trends and adjust operations to meet goals.

o Create and maintain reporting to showcase the practice outputs.

• Strategic Planning and Collaboration

o Collaborate with the Medical Director to develop and implement strategic plans and objectives to enhance operational effectiveness and growth of the practice, emphasizing cost containment without jeopardizing quality of care or innovation.

o Collaborate with the Marketing Team and other support areas such as IT, HR, and Finance to manage events that showcase the talents of the Radiology Team, build community education, drive relationships, and scan volumes.

o Facilitate communication among the team and with partners and business associates.

• Financial and Payer Management

o Assist in managing payer relationships, including monitoring related reimbursements and negotiating with payers.

o Own the professional services agreements, payer contracting, purchasing, and participate in the insurance renewal process.

o Analyze SRA’s financials and provide operational insights.

• Staff and Performance Management

o Handle all aspects of staff and performance management, including physician recruitment.

o Partner with HR on physician compensation and negotiations.

• Project Leadership and Compliance

o Lead projects related to the Radiologist team to implement technology and workflow consistently.

o Accountable for risk and compliance.

o Drive critical quality and safety standards for SRA and Shields.

Additional Job Description:

Education:

• Bachelor’s degree in business or healthcare administration and/or a minimum of 5 years’ experience in practice administration

Required Qualifications:

• 4 years Relevant experience; supervisory experience directing other's work.

• Experience in healthcare preferred.

• Excellent computer skills, including electronic medical record (EMR) and Microsoft Office suite.

• Experience working with physicians preferred.

Personal Attributes

• Detail-Oriented: Ability to manage multiple tasks with a high level of accuracy.

• Proactive: Takes initiative to identify and address issues before they become problems.

• Collaborative: Works well with cross-functional teams and external partners.

• Ethical: Maintains integrity and transparency in all vendor interactions.

• Adaptable: Approach every challenge with an open and willing spirit, seeing obstacles as opportunities to grow and improve

• Effective Communicator: Facilitate clear and effective communication among team members and with external partners

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, we’re proud to be one of the most sought-after names in the industry. At Shields, we don’t just deliver high-quality diagnostic imaging – we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together.

Our employees take enormous pride in delivering the best quality services with enthusiasm, commitment, and compassion. Ours is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, but grounded in the same family values of caring and support – which we practice internally as well as with our patients.