Practice Support Specialist

This position serves as a member of the Choices Practice Improvement Team and part of the site-based leadership/management teams to provide site-based training, coaching, mentoring and support. The position is charged with ensuring fidelity to high fidelity wraparound and care coordination practice models. The incumbent will also participate in site-based and organization- quality assurance/improvement initiatives. The incumbent also supports staff in ensuring best practice within the context of contractual requirement and policies/procedures. This incumbent will also act as a mentor in providing reflective practices to staff through on-going skill development activities. In addition, incumbent provides on-going support to staff regarding quality review and development of improvement planning.

Essential Duties and Responsibilities

• Provides training to all staff in high fidelity wraparound and care coordination practice model.
• Functions as a reflective practitioner in modeling system of care values and principles and high fidelity wraparound and care coordination best practice.
• Collaborates with staff to provide process consultation and assistance with application of practice model to all families working with Choices.
• Provides ongoing coaching/mentoring to initiate and sustain practice.
• Serves as a consultant for staff to promote practice skills and outcomes related to four key phases: engagement and team preparation, initial plan development, implementation and transition.
• Understands the needs of adult learners and can be flexible in their approach to engaging and training staff.
• Provides quality assurance/improvement through on-going practice and process using key measures of the WFI-EZ and COMET.
• Plans and executes learning opportunities for all staff based on data and information from the quality improvement/assurance process.
• Participates in Program Quality Improvement (PQI) team planning and processes.
• Assists in training and development of staff through needs assessments in collaboration with management.
• Collaborates with corporate and site-based leadership/management to support staff development and facilitate working agreements around training needs.
• Collaborates with site-based leadership to strengthen Choices’ community presence and understanding of system of care values.
• May carry a partial caseload in an effort to meet the needs of Choices and to allow for modeling opportunities as needed.

Qualifications

• Minimum of Bachelor’s Degree in Social Work degree or related human service field is required in most contracts.
• Experience in Child Welfare, Juvenile Probation, Wraparound Facilitation and/or other related services preferred.
• Demonstrated two or more years of clinical intervention skills.
• 2 years of experience in a care coordination role with supervisory experience preferred.
• Experience in providing training and consultation within the human services field.
• Demonstrated skill in fiscal management activities, team building and development.
• Strong knowledge of and genuine respect for youth and adults with mental health issues and a firm commitment to empowering their families.
• Strong communication and writing skills. Bilingual skills (especially Spanish) a plus.
• Be certified in the CANS within 45 days of hire and at all times beyond the first 45 days of employment.
• Highly organized, detail oriented.
• Must possess a valid driver’s license in state of residence and auto insurance.
• Demonstrated ability to:
• Work effectively with internal and external individuals, including other professionals in the community.
• Work effectively as a member of a team.
• Effectively communicate to various internal and external audiences in both person and through various electronic media.
• Manage time and work effectively with minimal supervision.
• Effectively manage multiple priorities simultaneously.

Salary 55,000

Benefits Include:

• Medical, Dental, Vision
• Employer Paid Life Insurance, Short & Long Term Disability
• 401k Match
• Tuition Reimbursement
• Paid Parental Leave
• Generous PTO plan