Pre-Sales Manager - Thailand - Infoblox

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Professional Services & Support Engineer (Security Solutions) is responsible for delivering implementation, integration, technical support, and lifecycle management services for cybersecurity solutions across enterprise, commercial, and public sector customers.

The role focuses primarily on Infoblox DNS, DDI, and DNS Security solutions, while also supporting other strategic cybersecurity technologies including Saviynt Identity Security, Netskope SASE/SSE, and additional vendor solutions within the company portfolio.

The successful candidate will work closely with customers, partners, vendors, project managers, and internal teams to ensure successful deployment, adoption, operational excellence, and customer satisfaction.

The role reports to the Post-Sales Manager / Services Manager.

As the Professional Services & Support Engineer, You Will:

Professional Services & Implementation

• Deliver implementation, migration, upgrade, integration, and optimization services for Infoblox and other cybersecurity solutions.
• Perform installation, configuration, system integration, testing, validation, and production deployment activities.
• Develop and execute implementation plans, migration strategies, and cutover activities.
• Prepare technical documentation including:
  • High-Level Design (HLD)
  • Low-Level Design (LLD)
  • Method of Procedure (MOP)
  • Test Plans
  • As-Built Documentation
  • Operational Runbooks
• Conduct customer onboarding, knowledge transfer, and administrator training sessions.

Support & Escalation Management

• Provide post-sales technical support and troubleshooting for customer environments.
• Diagnose and resolve product, integration, performance, and operational issues.
• Manage technical escalations and coordinate with vendor support teams when required.
• Perform root cause analysis (RCA) and provide recommendations for long-term service improvements.
• Ensure cases are managed and resolved within agreed service level agreements (SLA).

Solution Delivery & Technical Expertise

Support and deliver solutions across one or more of the following domains:

Primary Focus

• Infoblox DDI (DNS, DHCP, IPAM)
• Infoblox DNS Security
• Infoblox BloxOne Platform
• DNS Infrastructure Modernization
• Network Automation and DDI Management

Secondary Focus

• Saviynt Identity Governance & Administration (IGA)
• Privileged Access Governance
• Identity Security & Compliance
• Netskope Security Service Edge (SSE)
• Secure Access Service Edge (SASE)
• Cloud Security & Data Protection
• Zero Trust Security Architecture

Customer Success & Service Excellence

• Conduct health checks, system assessments, and best-practice reviews.
• Support preventive maintenance and platform lifecycle management activities.
• Recommend optimization opportunities and service improvements.
• Participate in quarterly service reviews and customer success engagements.
• Build trusted advisor relationships with customer operations, security, and infrastructure teams.

Collaboration & Continuous Improvement

• Work closely with project managers, sales teams, and solution consultants to ensure successful service delivery.
• Collaborate with vendor technical teams on escalated support cases and complex deployments.
• Participate in technical workshops, internal training, and certification programs.
• Develop automation and operational efficiencies using APIs, scripting, and workflow automation tools.
• Stay current with cybersecurity technologies, emerging threats, cloud security, identity security, and network security trends.

QUALIFICATIONS AND EXPERIENCE | About you

The Ideal Professional Services & Support Engineer

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field.
• Minimum 3-7 years of experience in Professional Services, Technical Support, Network Engineering, Cybersecurity Engineering, or Security Operations.
• Hands-on experience implementing and supporting enterprise cybersecurity or network infrastructure solutions.
• Strong troubleshooting and analytical skills in enterprise environments.
• Experience delivering customer-facing projects and post-sales support services.

Technical Knowledge

Strong understanding of:

• DNS, DHCP, and IP Address Management (DDI)
• TCP/IP Networking
• Routing and Switching
• Active Directory
• LDAP
• Windows and Linux Administration
• Cloud Platforms (AWS, Azure, GCP)
• Identity and Access Management (IAM)
• SASE / SSE Architecture
• Security Operations and Incident Management

Preferred Technical Experience

Experience with one or more of the following:

• Infoblox DDI and BloxOne
• Saviynt IGA Platform
• Netskope SSE/SASE
• Microsoft Entra ID
• CyberArk
• SailPoint
• Cisco, Palo Alto Networks, Fortinet, or Check Point
• Cloud Security Platforms

Additional Skills

• Experience using ticketing and service management platforms.
• Knowledge of scripting and automation tools such as PowerShell, Python, REST APIs, or Ansible.
• Strong documentation and technical writing skills.
• Strong customer communication and stakeholder management skills.
• Ability to manage multiple projects and support activities simultaneously.
• Self-motivated, service-oriented, and passionate about learning new technologies.
• Good command of written and spoken English.

Preferred Certifications

Infoblox

• Infoblox Core DDI Administrator
• Infoblox DDI Advanced Administrator
• Infoblox BloxOne Certifications

Identity & Security

• Saviynt Certified Engineer
• Netskope Certified Cloud Security Administrator
• Microsoft Security Certifications
• CyberArk Certifications

General Infrastructure & Security

• CCNA / CCNP
• AWS or Azure Certifications
• CISSP

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

WORKING CONDITIONS

Our benefits include:

•Group Insurance

•Provident Fund

•Incentive

•Well Being Leave

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

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