About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at
www.sophos.com.
About the role
We are looking for an early-career Support Specialist to join our Global Sales Engineering team and support the end-to-end preparation, coordination, and maintenance of customer-facing technical response content. In this role, you will help respond to RFPs, RFIs, DDQs, security questionnaires, tenders, proposals, and related customer requests by working with approved content, internal knowledge sources, and subject matter experts across the business.
This role is ideal for someone who is organised, detail-oriented, curious, and interested in building experience at the intersection of sales engineering, proposal operations, cybersecurity, knowledge management, and AI-enabled productivity tools. You will play an important support role in helping Sales and Sales Engineering teams deliver accurate, consistent, and timely responses to customers and prospects.
This is a primarily remote role based in Manila, Philippines, with occasional in-office attendance required for business needs, training, team meetings, leadership requests, or company policy.
The successful candidate will be comfortable working in a global environment, communicating through Microsoft Teams and other collaboration tools, and managing priorities across different regions and time zones.
What you will do
Assist with the preparation, coordination, formatting, review, and maintenance of RFPs, RFIs, DDQs, security questionnaires, tenders, proposals, and related customer response documents.
Use approved content, templates, response libraries, and knowledge sources to support accurate, complete, consistent, and submission-ready responses.
Coordinate with Sales Engineers, Sales teams, and internal subject matter experts to clarify requirements, gather information, resolve open questions, and track dependencies.
Identify missing, outdated, duplicate, or inconsistent content and escalate gaps, risks, or unusual requests to the appropriate owner for review.
Maintain SharePoint repositories, response libraries, templates, completed submissions, reusable content, and supporting documentation in line with naming, classification, and governance standards.
Support AI-enabled knowledge tools by assisting with content preparation, tagging, validation, testing, and quality review of retrieved or generated responses.
Track assigned requests, deadlines, owners, status updates, and completion evidence using approved operational tools and team processes.
Contribute to reporting, process documentation, knowledge transfer, training materials, and continuous improvement activities that improve response quality and team efficiency.
What you will bring
Bachelor’s degree or equivalent relevant education, certification, or work experience.
Up to two years of relevant experience preferred, including exposure to proposal support, sales operations, customer response management, cybersecurity, enterprise software, knowledge management, or technical documentation.
Strong written and verbal English communication skills, with the ability to write clearly, organize information, and adapt content for customer-facing use.
Excellent attention to detail, follow-through, and organizational skills, with the ability to manage multiple priorities, deadlines, and stakeholder inputs.
Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
Comfort working with structured content, templates, repositories, collaboration platforms, and AI-enabled productivity or knowledge tools.
Interest in cybersecurity, technical content, proposal operations, sales enablement, knowledge management, process improvement, or customer-facing technical communication.
Familiarity with RFPs, RFIs, DDQs, security questionnaires, cybersecurity concepts, enterprise software, or knowledge management platforms is an asset
What success looks like
In this role, success means becoming a trusted support partner to the Sales Engineering team by producing high-quality response content, keeping knowledge sources organised and current, following established processes, and communicating clearly when questions, risks, or dependencies arise. Over time, you will build product, process, and platform knowledge while contributing to a more scalable and consistent customer response experience.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy
Cybersecurity as a Service Delivered | Sophos