Pre-Sales Solutions Consultant

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the role - As a PreSales Solutions Consultant, you will be in a customer-facing role, and be responsible for helping both developers and non-technical users make the best use of our platform. You will also help manage and prioritize prospect/customer queries and follow through with the execution and resolution of any production incidents. You will partner with our Engineering, GTM teams and other cross-functional teams to provide the highest level of assistance and be a subject-matter expert to our clients around the world, particularly in India, the largest WhatsApp market. This role will be supporting the US timezone (5:00 PM to 2:00 AM IST). As a Presales Solutions Consultant, your primary responsibilities will include Conducting product demonstrations for prospects, outlining various use cases and potential solutions Documenting API integrations and solutions for internal and external stakeholders Developing new use cases and turnkey solutions to aid sales and drive customer adoption Communicating insights and aiding the product team in developing native integrations and product improvements Managing and prioritizing prospect and customer queries and resolving any issues in a timely manner What will make you stand out Ability to learn and work independently You enjoy working directly with customers Previous experience as a software engineer Experience in a start-up work environment and/or experience as part of a distributed team Experience working with customers across different time zones Attention to detail Self-motivated and diligent work ethic Strong commitment to outstanding customer service Ability to communicate confidently and concisely to both technical and non-technical audiences Bachelor's degree in Computer Science, Engineering, or related field Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences 3+ years of experience in a technical pre-sales, solutions engineering, or a customer technical support role Experience working with REST APIs or testing API integrations A self-motivated, customer-centric work ethic with strong attention to detail Experience working with customers across different time zones in a fast-paced, high-growth environment Track record of developing innovative solutions to aid sales and drive customer success