Pregnancy Care Expert (Midwife/Hebamme ) (m/f/x)

This position may also be offered as a part-time role based in Berlin.

We’re Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we’re looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to guide members and support our team with world-class care.

Tasks

• Conduct 1:1 video consultations with members, educating them on fertility, pregnancy, and menopause topics.

• Assist members in identifying the right fertility clinic or service provider and provide ongoing concierge support.

• Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.

• Conduct in-depth research and regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

• Help to train and mentor Member Care Experts to strengthen their knowledge of pregnancy and fertility care.

• Audit and support the creation of pregnancy care content to ensure accuracy and relevance.

• Regular support for translation and localization of our benefits.

Requirements

Key Skills

• Customer Care: Strong interpersonal skills with the ability to communicate clearly and effectively, both verbally and in writing.

• Empathy: High emotional intelligence, a compassionate approach, and a genuine passion for supporting people through sensitive life stages.

• Adaptability: Quick learner who embraces new topics and continuously expands knowledge in fertility, adoption, and surrogacy.

• Organisation: Excellent attention to detail, strong prioritisation skills, and proven ability to manage multiple projects and deadlines in a fast-paced setting.

• Collaboration: Thrives both independently and in a team, with a proactive, solutions-focused mindset.

• Diversity & Inclusion: Commitment to supporting people from diverse backgrounds, especially in fertility and family-forming journeys.

What We’re Looking For

• Certified midwife with hands-on patient experience.

• Confident, kind, and communicative, with a natural ability to make people feel at ease.

• Comfortable in collaborative, dynamic environments.

• Experienced in, or highly interested in, virtual care and digital health.

• Fluent in German and in English (spoken and written).

Nice to Have

• Knowledge of global pregnancy practices.

• Experience in a customer care role.

• Fluency in an additional language

Benefits

• 💰Annual gross salary range: €52.000-58.000/ year.

• 🎯 Bonus program & company equity.

• 👶 Fertility & family-building benefits: Access to Progyny Global Platform + €5.000 benefits budget.

• 🧘 Mental health support: 1:1 psychologist sessions & wellness tools via Spring Health.

• 🚲 Sustainable mobility benefit: Dance e-bike subscription or BVG public transport ticket.

• 💪 Urban Sports club membership discount

• 🏡 Hybrid work: Up to 2 days per week from home.

• ✈️ Remote work: Up to 8 weeks per year.

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.