Premier Client Manager

Premium Client Manager – Financial Markets (Cantonese Speaking)

Melbourne or Singapore | Hybrid | Global Financial Markets Business

We're looking for a commercially minded Premium Client Manager to join an established global financial markets business, managing and growing relationships with high-value trading clients across Hong Kong and the wider Asia-Pacific region.

This is a fantastic opportunity for someone who genuinely understands financial markets, enjoys building long-term client relationships and can confidently engage with sophisticated investors in Cantonese.

Two things are essential: fluent Cantonese and strong financial markets knowledge.

The opportunity

You'll inherit an established portfolio of premium trading clients, with a strong focus on relationship management, client retention and growing trading activity.

The role is approximately 80% relationship management and 20% new business development, although there's a strong commercial element throughout.

You'll be responsible for:

• Managing and developing relationships with an existing portfolio of high-value trading clients, predominantly across Hong Kong and Greater China.
• Building trusted relationships through proactive engagement, market conversations and exceptional client service.
• Identifying opportunities to grow trading activity, retain valuable clients and increase revenue across your portfolio.
• Generating new client relationships through referrals, networking, industry events and your existing connections.
• Engaging confidently with clients across financial markets, including FX, CFDs, equities, indices, commodities and other leveraged products.
• Resolving complex client enquiries, working closely with trading, dealing, product and operational teams.
• Representing the business at premium client events, networking functions and occasional regional travel.
• Providing market and client feedback to help improve products, platforms and the overall client experience.

What we're looking for

We're particularly interested in speaking with candidates who bring:

• Fluent Cantonese and English – essential. Mandarin is highly desirable.
• Strong financial markets knowledge – essential, particularly across FX, CFDs, equities, derivatives or leveraged trading products.
• Proven experience managing and growing relationships with high-value, sophisticated or active trading clients.
• A commercial mindset, with the ability to identify opportunities, retain clients and develop new business.
• Confidence discussing market developments, trading products and client needs.
• Strong relationship-building, communication and problem-solving skills.
• An understanding of Hong Kong, Greater China or broader APAC financial markets.

Experience within an online brokerage, trading platform, CFD/FX provider or similar financial services environment would be particularly attractive.

We'd also welcome conversations with professionals from institutional sales, private banking or wealth management who can demonstrate transferable experience with sophisticated trading clients.

What's on offer?

• An established global financial markets business with a strong international footprint.
• An existing portfolio of premium clients to manage and grow.
• Competitive base salary plus a performance-related incentive structure.
• Hybrid working arrangements in Melbourne or Singapore.
• Exposure to sophisticated trading clients across international markets.
• Opportunities to attend premium client events and build relationships across the region.
• Career development within a global organisation, with opportunities across commercial, institutional and wider financial markets teams.

Interested?

If you're a Cantonese-speaking financial markets professional who enjoys the commercial and relationship side of the industry, we'd love to hear from you.

You don't necessarily need to come from an identical job title. What matters most is your ability to understand the markets, build trust with sophisticated clients and grow valuable relationships.

Apply directly or reach out to James Farrey at Refactor. for a confidential conversation.