Premium Billing Specialist

Description

Who are we?

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience serving policyholders' property-and-casualty insurance needs across multiple regions in the United States. We believe in striving for growth without sacrifice and know that our culture creates and cultivates happy and dedicated employees, which we believe gives us the ability to deliver the highest level of customer service.

Does this opportunity interest you?

Michigan Millers is seeking a Billing Specialist to join our team!

The individual in this role will have the opportunity to provide administrative and clerical support to claims team members by maintaining accurate records, assisting with daily operations, and delivering helpful and responsive service to internal and external customers.

What are the responsibilities and opportunities of this role?

• Processes payments received from policyholders and agents.
• Researches and corrects payment application errors.
• Conducts daily reconciliation of account receivable receipts with bank deposits for various payment types.
• Maintains unclaimed property records to ensure compliance with various state requirements.
• Documents procedures and assists in training.
• Manages collection process to ensure timely collection of outstanding balances.
• Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Deals with moderately complex problems that must be broken down into manageable pieces.
• Sees relationships between problem components and prioritizes them.
• Utilizes available resources to find solutions.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned.

Requirements

What are the must-have qualifications for a candidate?

• Demonstrated understanding of accounts receivable process.
• Ability to handle multiple priorities.
• Accurate and strong attention to detail.
• Demonstrate ability to thrive in ambiguous situations, remaining flexible and adaptable while confidently navigating uncertainty and shifting priorities.
• Ability to work effectively with staff from all levels in the organization.
• Good organizational, time management, and prioritization skills.
• Ability to meet deadlines and maintain confidentiality.
• Good verbal, written, and interpersonal communication skills.
• Ability to use good judgment and be flexible.
• Ability to work independently.
• High school diploma or equivalent is requested; two-year degree in related field or experience in lieu of degree is accepted.
• Proficient use of various core systems, office and computer equipment, and software packages.

What will our ideal candidate have?

• Previous experience working in a billing department.
• Prior customer service experience.
• At least one year of property-and-casualty experience.

Compensation overview

The full hiring range for this role is $19.72 - $23.66 per hour. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Michigan Millers reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards:

We offer full-time employees a significant Total Rewards Package, including:

• Medical insurance options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Time Off - including vacation, volunteer, and holiday pay
• Paid Parental Leave
• Bonus opportunities
• Tuition assistance
• Wellness Program - including an onsite fitness studio

Michigan Millers and Western National Insurance believe in supporting the balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Michigan Millers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.