Premium Sales Executive

Job Title: Premium Sales Executive

Department: Commercial

Reporting to: Head of Premium Sales, Events & Experiences

Location: Bath Rugby’s Headquarters at Farleigh House (BA2 7RW)

Salary: Entry level + eligibility for bonus

Hours: 37.5 hours per week

Bath Rugby is a world-renowned sports club with a rich history and passionate supporters. We are committed to excellence and a drive for high performance in all areas of the club.

The Opportunity:

We are seeking a Premium Sales Executive to join our Commercial team. We welcome between 877-1227 people every matchday for hospitality which we strive to provide an exceptional delivery with attention to detail and a personal touch on the experience. This role is focussed on driving sales, the customer journey and maintaining strong relationships.

Key Responsibilities:

General Responsibilities;

• Support the Head of Premium Sales and Marketing team to achieve budget.
• Lead generation: this could include attending business networking events.
• Develop and maintain strong relationships with existing annual hospitality members including clear communication updates,
• Management of all incoming enquiries and develop outbound practices to promote and convert sales
• Manage all aspects of the booking process, including communication with clients, invoicing, payments, itineraries, tickets and match information.
• Link with the finance team on credit control of bookings
• Provide support in the renewals process for seasonal hospitality members
• Provide support to the delivery and administration of events such as The Annual Awards Evening, a variety of events which take place at The Rec and Travel Trips.

Matchdays;

• Support the Head of Premium Sales and the Commercial team in the delivery of all matches to include:
• Set up and preparation of all areas linking with the operations and catering teams
• Following the ticketing and accreditation processes
• Core responsibility for all dietaries and guest lists processes
• Logistics such as ordering of wristbands, team sheets, menus, gifts, entertainments.
• Ensure exceptional delivery across all hospitality areas focussed on relationships and experiences with both our seasonal and match day customers.
• Generate customer feedback and testimonials for repeat visits.

The successful candidate will meet the following criteria:

• A people person with great relationship skills who can make a difference to someone’s day
• A cooperative colleague who thrives within a team.
• A proactive person who can work independently using initiative to complete tasks effectively.
• An adaptable individual who demonstrates a positive, can-do attitude.
• A strong communicator in both written and verbal forms.
• A solution focussed individual who thrives in a busy environment
• Impeccable attention to detail and a passion for accuracy
• Experience in Bath Rugby Hospitality or matchday desirable but not essential

Benefits:

• 25 days holiday + Bank Holidays and a half day on your birthday
• Competitive benefits package including complimentary tickets, free lunches, Bath Rugby branded kit, local discounts, gym use and cycle to work scheme
• Hybrid working available with regular onsite attendance. The expectation is that the role holder will be on site a minimum of 3 days per week with the expectation rising to 4 days on a match week, with more days expected initially while learning the role.

Location:

This role is primarily based at Bath Rugby's Head Office in Farleigh Hungerford (BA2 7RW) on the outskirts of Bath, with work at The Rec in Bath City Centre especially before and on a matchday. The role holder should live in a commutable distance to Bath and have their own transportation due to location and limited public transport.

To Apply:

Please submit your CV and a covering letter outlining your suitability for the role. Bath Rugby is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

The closing date for applications is 18th November with interviews due to be held shortly after the role closing.