Principal AI Product Manager

Description Join Us at TailorMed – Transforming Healthcare Affordability Awarded Best in Class in Health Equity 2025 At TailorMed , we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay. TailorMed is the medication success platform removing every barrier across the patient journey, from access and affordability through adherence and ongoing care. Through a connected network spanning 945+ hospitals, 4,700+ clinics, 3,100+ pharmacies, 100+ life sciences programs, and 6,000+ support programs, TailorMed has supported over 75 million patients and secured more than $7.4 billion in financial assistance since 2020. TailorMed's platform, including TailorMed Core, TailorMed Connect, TailorMed Complete, TailorMed Amplify, and TailorMed Alliance, connects patients, providers, pharmacies, and life sciences companies through one coordinated network designed to reach every patient at every step of their medication journey. Learn more at tailormed.co As an AI Senior Product Manager at TailorMed, you will lead the development of brand new AI-forward product initiatives focused on simplifying and accelerating complex healthcare affordability, access and adherence workflows within our product solutions. You will play a pivotal role in shaping and executing how AI contributes to, and integrates with our strategy in the complex, high-impact patient medication journey—connecting providers, pharmacies, patients, and pharma partners. This role requires expertise in AI use and development, strong domain knowledge in healthcare workflows, deep product craftsmanship, a data-driven and patient-first mindset, with the ability to build innovative solutions that reduce friction, improve outcomes, and drive faster therapy starts. Responsibilities Own the product strategy and roadmap for a net-new AI-forward product area, building capabilities that streamline workflows and improve the medication journey. Lead 0-1 initiatives that bring AI-driven solutions into complex healthcare processes, while establishing best practices for responsible and scalable AI adoption at TailorMed. Oversee the end-to-end product development lifecycle—from discovery and validation through launch and ongoing optimization— embedding AI capabilities into the product, informed by real-world performance data and user behavior insights. Design solutions that address key healthcare workflow challenges, including documentation requirements, clinical data capture, rule variation across stakeholders, submissions, follow-up workflows, exception handling, and communication with patients. Own product analytics and AI performance monitoring, including defining success metrics such as cycle times, drop-off points, throughput, workflow efficiency, model performance, and impact. Partner closely with engineering and data teams, write PRDs, translate market needs into clear requirements (including AI/data requirements), and mitigate technical, regulatory, and model-related risks to meet milestones. Collaborate cross-functionally with operations, customer success, clinical, compliance, strategy and commercial teams to ensure AI solutions align with real-world customer workflows, desired patient experience, regulatory standards, and market dynamics. Define and measure end-to-end program impact, ensuring insights directly inform roadmap, prioritization, model iteration, and strategic investment. Own the integration of AI capabilities and this product area into TailorMed’s broader product ecosystem, driving cohesion, governance, and consistency across platforms. Requirements Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA or advanced degree preferred. Deep expertise in AI-driven product innovation, AI ethics, and AI in the healthcare landscape 5+ years of product management experience in healthcare technology, digital health, or enterprise SaaS, including B2B and/or B2B2C products. Experience building or supporting complex healthcare workflow products, such as: provider-facing platforms; utilization or administrative workflow tools; specialty medication access solutions; rules-based automation systems; enterprise healthcare workflow software Strong understanding of the medication access landscape Experience using AI to drive product innovation Demonstrated strength in product analytics and data-driven decision-making, including funnel optimization, experimentation, and outcome measurement. Strong multi-tasker who thrives in a fast-paced, dynamic start-up environment in growth mode Builder mindset with experience taking products from early discovery through MVP and scaling. Strong business orientation, with the ability to connect product strategy to commercial and customer outcomes. Excellent communication and stakeholder management skills, with the ability to influence across clinical, operational, and technical teams. Experience working in agile development environments, with a strong grasp of modern product methodologies and best practices. What We Offer Competitive salary + equity Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work 401(k) plan with a 4% employer match Paid holidays, vacation, and sick leave Six weeks of paid parental leave Company-paid life insurance New MacBook, plus all of the equipment and technology you’ll need to be successful in your role The opportunity to help shape the future of healthcare