Principal Applications Operations Engineer
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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Drive the digital infrastructure at the heart of Scotland’s property market and help shape the future of energy performance certification.
Join the Heat in Buildings Assessment Register Team within the Scottish Government as the Team Leader, leading the operation and development of the digital, statutory Energy Performance Certificate (EPC) Register. The team is responsible for ensuring the effective delivery of a critical national digital service that supports property transactions, government schemes, climate change reporting and wider Heat in Buildings policy, while delivering the most significant EPC reforms in Scotland for over 17 years.
You will lead the operational oversight of the Scottish EPC Register, ensuring it remains a high-performing, customer-focused digital service that meets the needs of users across the property and energy sectors. The role's key objective is to provide strategic leadership for this nationally important, public-facing digital asset, supporting ongoing service improvement, future legislative requirements, and the successful delivery of Scotland's energy efficiency and climate ambitions.
Manage configuration items, related information, service compliance, and risks; ensure the correct implementation of standards and procedures; and identify and mitigate risks and issues.
Analyse current processes and identify, establish, and implement opportunities to optimise them, leading a Senior Product Manager and Senior Operations Lead to deliver service improvements.
Be responsible for the overall governance of live service management, both through suppliers and in-house.
Co-ordinate the team to investigate problems, implement solutions, and take preventive measures.
Deliver a model to support and maintain future technologies and any databases that coexist within the current environment.
Demonstrate a thorough understanding of the technical concepts required for the role and explain how these fit into the wider technical landscape.
Manage testing, risk, and customer relations workstreams.
Prioritise and define approaches to understand the user story, guiding others in doing so.
Experience:
- Significant experience of working at the interface between operational delivery and designing and delivering new infrastructure and services to support the development of new policy and regulations.
- Extensive demonstrable experience in managing risk, business continuity, disaster recovery and innovation.
- Previous experience working with cloud service providers, particularly AWS, is highly desirable. AWS certifications would be advantageous but are not mandatory.
- Extensive expert-level knowledge of applying standards associated with national and international IT best practice, including experience of accreditation and compliance, and ensuring that these standards are applied when delivering innovative, secure, and cost-effective business services.
Behaviours:
- Managing a quality service – Level 4
- Leadership – Level 4
You can find out more about Success Profiles Behaviours here:
Technical Skills:
This role is aligned to the Application Operations Engineer in the Government Data and Technology Profession.
These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations: Application operations engineer - Government Digital and Data Profession Capability Framework
How to apply:
Apply online, providing a CV and Supporting Statement of no more than 1000 words which provides evidence of how you meet the Experience and Behaviours listed in the Success Profiles above. Be sure to provide specific examples of work that you’ve done that showcase your relevant experience.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
Candidates will have their applications assessed against all Experience criteria at sift stage. Successful candidates will be invited to attend an interview and technical assessment. The interview will further assess the Experience and Behaviours outlined in the job advert, while the Technical Assessment will evaluate the technical skills required for the role. Candidates invited to this stage will receive a Technical Assessment Candidate Pack detailing the skills to be assessed and the assessment methods that will be used. Following the application sift, there may also be a short telephone interview as part of the assessment process prior to the main interview.
Assessments are scheduled for w/c 30 November 2026; however, this may be subject to change.
Recruitment Principles:
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working pattern:
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. From November 2026, the Scottish Government will require staff in hybrid-compatible roles to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us.
Security checks:
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.
Pay supplement:
This post is part of the Government Digital and Data (GDD) profession and currently attracts a £3000 annual GDD pay supplement, which is paid monthly – pay supplements are reviewed regularly
Equality statement:
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information:
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
