Principal Architect - Intelligent Workplace

Summary

The Principal Architect - Intelligent Workplace is the most senior presales technical resource within the Modern Work practice and serves as a strategic technology leader for Logicalis, its clients, and technology partners. This role helps define the technical direction, offerings, and strategic roadmap of the practice while serving as the technical quarterback for the largest, strategic, and complex customer opportunities.

The Principal Architect combines deep knowledge of Microsoft 365, Copilot, AI, and agent technologies with strong expertise across enterprise collaboration platforms, including Microsoft Teams and Cisco Collaboration. This position translates business objectives into transformational technology strategies and orchestrates specialists across Modern Work, Collaboration, Security, Cloud, Data & AI, Professional Services, and Managed Services.

Essential Duties and Responsibilities

Sales Enablement & Customer Advisory

· Serves as the senior technical seller, trusted advisor, and architecture leader for Modern Work, AI, Copilot, agent, and collaboration opportunities.

· Partners with Sales to shape strategic pursuits, influence account strategy, and connect technology investments to measurable customer outcomes.

· Leads executive-level discovery, envisioning sessions, architecture workshops, and roadmap conversations with CIO, CTO, CISO, and senior IT stakeholders.

· Develops current-state, future-state, and multi-year transformation roadmaps that balance innovation, adoption, governance, security, operational readiness, and cost.

· Provides architectural oversight and escalation support to improve deal quality, customer confidence, and solution integrity.

Customer Engagement & Strategic Pursuits

· Acts as the technical quarterback for Logicalis' largest and most complex Modern Work opportunities.

· Leads technical discovery and establishes the overall solution vision, strategy, and architecture.

· Orchestrates specialists across Modern Work, Collaboration, Security, Azure, Data & AI, Professional Services, and Managed Services into a cohesive customer solution.

· Leads technical presentations, executive briefings, demonstrations, proofs of concept, and proofs of value.

· Reviews architectures, estimates, pricing, proposals, Statements of Work, assumptions, dependencies, and technical risks.

· Maintains architectural integrity through the sales lifecycle and supports successful transition from presales into delivery.

Solution & Offering Development

· Partners with practice leadership to define and evolve the practice technical strategy, capabilities, offerings, and multi-year roadmap.

· Evaluates emerging capabilities across Microsoft 365, Microsoft 365 Copilot, Copilot Studio, AI agents, Microsoft Foundry, Microsoft Teams, and Cisco Collaboration.

· Translates emerging technologies into repeatable services, reference architectures, workshops, assessments, accelerators, and go-to-market offerings.

· Develops architecture standards, solution patterns, technical guidance, and reusable sales and delivery assets.

· Aligns with Microsoft, Cisco, and other strategic partners on product roadmaps, investments, competencies, and joint solution priorities.

Enablement & Practice Leadership

· Mentors Solution Architects and other technical resources and serve as an escalation point for complex architecture decisions.

· Identifies practice skill gaps and helps establish technical enablement, certification, and professional development priorities.

· Raises technical and commercial fluency across Sales, Architecture, Delivery, and Managed Services teams.

· Maintains a culture of learning and communicating the customer and practice impact of rapidly evolving Modern Work and AI capabilities.

· Brings lessons learned from strategic customer engagements back into practice offerings, standards, and delivery methods.

Delivery Support

· Supports delivery teams with architecture guidance, SOW templates, assumptions, risk identification, and complex issue escalation.

· Participates in selected assessments and workshops and incorporates delivery feedback into offering improvements.

· Helps ensure proposed solutions are supportable, secure, governed, and aligned with Logicalis delivery and managed services capabilities.

General

· Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization's values.

· Maintains working knowledge of applicable laws, regulations, policies, and procedures and conducts business in an honest, ethical, and professional manner.

· Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This position has no supervisory responsibilities but is expected to provide technical leadership, mentoring, and influence across matrixed teams.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An equivalent combination of education, experience, and demonstrated expertise will be considered.

Education

· Bachelor's degree in a related field or equivalent combination of education, technical training, certifications, and relevant professional experience.

Experience / Technical Requirements

· 10+ years of experience in enterprise technology consulting, solution architecture, engineering, presales, or related roles, including experience supporting large and complex enterprise customers.

· Demonstrated success as a lead architect or technical quarterback for complex, multi-technology opportunities involving multiple specialists, partners, and delivery teams.

· Deep knowledge of Microsoft Modern Work, including Microsoft 365, Microsoft Teams, Teams Phone, SharePoint Online, OneDrive, Exchange Online, Entra ID, Intune, Purview, and Power Platform.

· Strong knowledge of Microsoft 365 Copilot, Copilot Studio, AI agents, agent extensibility, AI readiness, responsible AI, governance, security, and enterprise adoption.

· Working knowledge of Microsoft Foundry, Azure AI services, generative AI solution patterns, and integration of AI capabilities into enterprise workflows.

· Strong working knowledge of Cisco Collaboration, including Webex Suite, Webex Calling, Cisco Unified Communications, collaboration devices, and contact center concepts.

· Experience developing transformation roadmaps, reference architectures, solution standards, consulting offerings, proposals, and Statements of Work.

· Exceptional executive communication, facilitation, whiteboarding, storytelling, presentation, and technical writing skills.

Desired Certifications

· Microsoft Certified: Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900).

· Microsoft Certified: Azure AI Fundamentals (AI-900).

· Relevant advanced Microsoft certifications or Applied Skills aligned to Microsoft 365, Copilot Studio, agents, Azure AI, Power Platform, Security, Identity, or Purview.

· GitHub Copilot certification or other advanced GitHub credentials demonstrating knowledge of AI-assisted development, responsible AI, prompt engineering, security, and privacy.

· Relevant Microsoft Teams, Modern Work, or Microsoft 365 role-based certifications.

· Relevant Cisco Professional or Expert-level certifications aligned to Collaboration, Webex, enterprise voice, or contact center.

· Enterprise architecture, cloud architecture, security, or governance credentials such as TOGAF or equivalent are preferred.

· Equivalent demonstrated experience may be considered in lieu of specific certifications.

Other Skills, Characteristics and Abilities

· Self-directed, naturally curious, and committed to continuous learning across Microsoft 365, AI, agents, and collaboration technologies.

· Ability to move comfortably between executive strategy discussions, architecture workshops, and detailed technical reviews.

· Ability to explain complex technical concepts in business language and demonstrate how a proposed solution addresses client needs and outcomes.

· Ability to influence without direct authority and lead matrixed teams toward a common customer outcome.

· Outstanding oral, written, technical, and business communication skills.

· Strong organizational skills and ability to manage competing requests from clients, Sales, Architecture, Delivery, and practice leadership.

· Ability to travel 25%-30% based on customer and business requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand, move about, climb steps or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Salary Compensation Range: $150,000 to $172,000 plus Bonus

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