Principal, Banking Consultant

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Essential Duties & Responsibilities

• Define strategic solution direction for lending engagements by assessing customer business models, operational priorities, regulatory considerations, and Alkami platform capabilities
• Advise customer stakeholders at all levels on lending strategy and platform adoption by connecting business objectives with practical implementation and optimization opportunities
• Map, analyze, and optimize current-state lending processes for financial institutions to design streamlined, compliant, and scalable credit origination workflows
• Lead customer discovery sessions to capture, refine, and finalize the detailed business and technical requirements needed for software implementation, translating complex lending workflows into clear functional specifications
• Set consulting approaches for lending implementations by establishing principles and decision frameworks that guide solution design across strategic customer engagements
• Shape Alkami’s loan origination product strategy by synthesizing customer needs, industry developments, operational risks, and platform capabilities into actionable recommendations for Product and Engineering leaders
• Influence LOS roadmap priorities by evaluating emerging customer requirements and industry practices and advocating for capabilities that deliver broad, scalable customer value
• Serve as the core Subject Matter Expert (SME) on credit origination workflows and software capabilities, partnering with software engineers to structure, validate, and execute tailored product demonstrations
• Create and maintain robust documentation across the implementation lifecycle and software configuration, including business requirements documents, workflow diagrams, functional specifications, and user guides
• Resolve high-impact implementation and operational challenges by identifying root causes across business processes, configurations, integrations, and organizational readiness, and directing teams toward durable solutions
• Guide cross-functional leaders on the LOS and POS implications of major implementation decisions by clarifying tradeoffs, dependencies, risks, and customer impacts
• Establish scalable methods for aligning financial institution workflows with Alkami capabilities by developing reusable operating models, advisory frameworks, and implementation standards
• Serve as the senior escalation advisor for customer concerns by aligning executive stakeholders and internal teams on resolution paths, risk mitigation, and long-term outcomes
• Evaluate customer LOS and POS operations, lending practices, and platform usage by identifying systemic process gaps and control considerations, and deliver actionable recommendations that improve credit decisioning, risk management, operational efficiency, and adoption
• Set standards for complex hosted user acceptance testing and operational readiness, validating software builds against finalized requirements so that business workflows, configuration decisions, and launch risks receive appropriate validation and delivered solutions align with customer specifications
• Prepare executive-level updates, steering committee reports, and quantitative progress reports for senior management and customer C-level executives
• Represent Alkami’s lending expertise in strategic customer discussions by communicating complex operational and platform considerations clearly to executive, technical, and delivery audiences
• Develop lending thought leadership and implementation guidance by translating customer engagement insights and industry trends into practical resources for teams and customers
• Assess the broader impact of proposed lending solutions by considering scalability, customer experience, operational sustainability, and alignment with Alkami’s product direction
• Build trusted, long-term relationships with executive stakeholders across strategic financial institutions and with internal cross-functional teams (Engineering, Product Management, and Delivery) by anticipating evolving business needs and providing candid, evidence-based guidance on complex decisions

Recommended Experience & Education

Minimum Years of Experience

15+ years of experience in business consulting, process engineering, or lending origination strategy within financial institutions or financial technology, spanning credit origination, consumer and commercial lending, credit risk management, and enterprise financial technology implementations, including executive advisory and organization-wide influence on complex customer and product decisions.

Education Level

Bachelor’s degree in Business, Finance, Information Systems, Banking, or a related field; equivalent relevant experience may be considered.

Knowledge, Skills, & Qualifications

Required

• Deep expertise in lending operations and credit origination across consumer and commercial lending, including credit risk management practices
• Comprehensive knowledge of financial institution credit products and workflows
• Proven track record in business consulting or process engineering within financial institutions, including setting direction for complex enterprise implementations and customer operational transformation
• Strong ability to translate complex lending workflows into clear functional specifications and technical software requirements
• Experience creating, structuring, and maintaining technical and process documentation for software implementations
• Demonstrated experience collaborating directly with software engineers, quality assurance, and solution architects to validate functionality and guide demo scenarios
• Ability to connect customer business strategy, banking operations, platform capabilities, and product priorities
• Exceptional executive advisory, facilitation, negotiation, presentation, and communication skills, with a track record of managing senior customer relationships across customer and internal audiences
• Expertise in evaluating operational, implementation, integration, and customer readiness risks
• Ability to influence senior cross-functional stakeholders and establish scalable consulting practices
• Strong judgment and analytical, problem-solving, and critical thinking skills in ambiguous, high-impact situations requiring tradeoffs across customer outcomes and platform strategy, with acute attention to detail
• Proficiency in business process mapping tools (e.g., Visio, Lucidchart) and Google Workspace
• Ability and willingness to travel as required by customer engagements (up to 25–50%)

Preferred

• Experience shaping lending strategy or product direction within fintech, SaaS, digital banking, or financial services
• Recognized industry thought leadership in lending, credit origination, or financial institution operations
• Experience advising C-suite or executive banking stakeholders on enterprise transformation
• Prior experience with enterprise loan origination systems (LOS), point-of-sale (POS) lending platforms, or digital banking platforms, including core and third-party banking integrations
• Experience developing enterprise consulting methodologies, implementation standards, or operating frameworks
• Experience mentoring senior consultants or serving as a principal advisor across multiple strategic engagements

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.