Principal Business Process Improvement Analyst (Service & Repair Master Data Strategy)

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We are seeking a strategic, business-focused analyst to drive transformation across supply chain master data, business processes, and operational performance within Medtronic's Global Service & Repair organization.

This role is ideal for a business analyst, process improvement leader, or supply chain transformation professional who understands the critical connection between high-quality master data and effective business operations. The successful candidate will leverage expertise in Equipment Master, Material Master, and Vendor Master data to identify opportunities, influence decision-making, and drive improvements that enhance scalability, operational efficiency, and business performance.

As a trusted advisor to business leaders, this individual will partner across Supply Chain, Service & Repair, Operations, IT, Enterprise Master Data Management (MDM), and Data & AI teams to define priorities, solve complex business problems, and ensure sustainable process and data solutions. Success in this role requires strong analytical capabilities, exceptional stakeholder management skills, and the ability to confidently engage with senior leaders while translating business needs into actionable strategies and solutions.

This is not a transactional data management role. Rather, it is a strategic position focused on business transformation, process excellence, governance, and the effective use of master data as a business asset.

Primary Responsibilities:

• Partner with Supply Chain, Service & Repair, Operations, and business leaders to identify opportunities for process improvement, standardization, and operational excellence.

• Help create scalable processes and capabilities that support future business growth and digital transformation initiatives.

• Serve as the primary business liaison between Global Service & Repair, Enterprise Master Data Management, Data & AI, and IT teams, ensuring business priorities are effectively translated into actionable initiatives.

• Drive transformation initiatives involving Equipment Master, Material Master, and Vendor Master data to improve business performance, scalability, and decision-making.

• Analyze business processes, data flows, and system interactions to identify gaps, inefficiencies, risks, and opportunities for optimization across enterprise platforms.

• Lead the development of business requirements, process designs, business cases, and implementation plans that support strategic objectives.

• Influence enterprise master data priorities and governance strategies by ensuring business needs are represented and aligned with organizational goals.

• Facilitate cross-functional discussions with stakeholders across regions, functions, and organizational levels to drive alignment and achieve business outcomes.

• Partner with Product Owners, Business Analysts, MDM teams, and technical resources to define priorities, refine requirements, and support solution delivery.

• Monitor business process performance, data quality, and adoption metrics to drive continuous improvement and value realization.

• Support change management activities including stakeholder engagement, communications, training alignment, business readiness, and implementation planning.

• Champion standardized processes, governance practices, and accountability models that improve the quality and usability of enterprise master data.

• Translate complex business challenges into sustainable process, data, and technology solutions.

• Help create scalable processes and capabilities that support future business growth and digital transformation initiatives.

• Improve the quality, consistency, and governance of Equipment Master, Material Master, and Vendor Master data, to enable more efficient planning, sourcing, inventory management, service delivery, and operational decision-making.

Required Qualifications

• Bachelor's degree and a minimum of 7 years of relevant experience, or an advanced degree and a minimum of 5 years of relevant experience.
• Bachelor's or Master's degree in Business, Supply Chain Management, Operations, Information Systems, Engineering, or a related field.
• Expertise working with Equipment Master, Material Master, and/or Vendor Master data within large-scale enterprise environments.

• Experience working within SAP environments, including SAP ECC, SAP S/4HANA, SAP MM, SAP MDG, or related platforms.

Preferred Qualifications

• Experience supporting supply chain, service operations, manufacturing, aftermarket service, or repair organizations.

• Strong facilitation, communication, presentation, and stakeholder management skills.

• Experience working effectively with senior leaders and influencing decisions across complex, matrixed organizations with diverse stakeholders.

• Experience with business process transformation, operational excellence, Lean, Six Sigma, or continuous improvement methodologies.

• Experience translating business requirements into practical process, data, and technology solutions.

• Knowledge of Master Data Management principles, governance, stewardship, ownership, and lifecycle management.

• Experience partnering with Data & AI, Analytics, Reporting, or Business Intelligence teams to drive business outcomes.

• Experience supporting Product Owners, Agile teams, and enterprise transformation programs.

• Ability to navigate ambiguity, challenge the status quo, and drive sustainable organizational change.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

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The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.