Principal Devops Engineer

Principal Devops Engineer Passionate about fashion and technology? Join the coolest e-commerce team in the Middle East at Ounass! As the definitive home of luxury, we offer everything from fashion to beauty, watches, home, and jewelry, serving Middle Eastern customers with unparalleled style. Our culture fosters success, prioritizing customer and employee satisfaction. Part of the prestigious Al Tayer Group and based in vibrant Dubai, we're a diverse team of 500+ members across the globe, driving innovation and growth together. Join us and be part of something extraordinary! Join Us as a Principal Devops Engineer at Ounass: At Ounass, we’re looking for a Principal DevOps Engineer to lead the technical direction of our infrastructure, platform, and operational tooling. As the most senior technical authority within the DevOps function, you will play a key role in designing scalable, reliable, and secure platform solutions while solving complex technical challenges. Working closely with Engineering and cross-functional teams, you will define the technical approach, establish engineering standards and best practices, and ensure our platform continues to evolve to support the business. This is a hands-on individual contributor role focused on driving technical excellence through architecture, innovation, and deep technical expertise. The role is BASED IN DUBAI - role is onsite hybrid. Key Responsibilities: • Own the technical architecture of cloud infrastructure (AWS), container orchestration (Kubernetes/EKS), and networking, balancing performance, cost, security, and reliability. • Design and continuously improve CI/CD pipelines (Jenkins, GitLab CI, ArgoCD) to enable fast, safe, automated delivery across Magento and microservices. • Define and enforce standards for observability (Grafana, NewRelic, OpenSearch), alerting, SLOs/SLIs, and incident response. • Lead infrastructure-as-code practices (Terraform/Helm) and drive consistency, reuse, and self-service across teams. • Act as the final technical escalation point for complex production incidents; lead root-cause analysis and own the resulting engineering follow-ups. • Set the security and reliability baseline — secrets management, vulnerability remediation (e.g. OWASP findings), patching strategy, and disaster-recovery design. • Evaluate and recommend tooling, platforms, and vendors; produce the technical case and proof-of-concepts behind decisions. • Mentor engineers technically through design reviews, pairing, and architecture guidance — raising the bar without line-managing anyone. • Partner with the DevOps Manager to translate technical priorities (capacity, tech debt, platform roadmap) into deliverable work. Qualifications: • 8+ years in DevOps / SRE / platform engineering, with deep hands-on expertise in AWS and Kubernetes at production scale. • Expert with infrastructure-as-code (Terraform, Helm) and configuration management. • Strong scripting/automation ability (Python, Bash, Go) and solid software-engineering fundamentals. • Proven track record designing CI/CD at scale (Jenkins, GitLab CI, ArgoCD) for high-traffic e-commerce or comparable systems. • Deep knowledge of observability and incident management; experience defining SLOs and reducing MTTR. • Strong grasp of cloud security, networking, and cost optimisation. Experience supporting large platforms (e.g. Magento/Adobe Commerce, microservices, high-volume retail) is a strong advantage As a hands-on individual contributor, your primary focus will be technical leadership rather than people management or operational ownership. You will focus on: Driving technical strategy and engineering standards. Solving complex platform and infrastructure challenges. Partnering with cross-functional teams to deliver scalable solutions. Department Technology Locations Dubai Remote status Hybrid