Principal Manager, Strategy & Policy

Principal Manager, Strategy & Policy

• Full-Time (35hpw) Temporary 12 months commencing November 2026 – with a possibility of extension
  
• Salary Range $154,231 - $178,369pa + super + leave loading
  
• Newcastle office with hybrid working (2 office days per week)

Subsidence Advisory NSW are currently seeking a Principal Manager, Strategy & Policy to lead the Strategy and Policy team. The role is responsible for delivering a range of strategic, policy, communication and stakeholder engagement services to support the agency’s critical functions.

Your responsibilities will include:

• Leading a team responsible for supporting the agency across provision of policy and legal advice, strategic projects, stakeholder engagement and support across contentious issues.
  
• Providing expert, strategic advice to senior leaders and key stakeholders, including strategic improvements and emerging issues and risks.
  
• Oversee the preparation of high-quality communication to inform or respond to requests from stakeholders to ensure alignment with policy objectives and legislation.
  
• Develop and implement communication and stakeholder engagement strategies for complex, contentious or high-profile initiatives to build stakeholder confidence, manage reputational risk, and support successful delivery of strategic outcomes.
  
• For more information on the role and its accountabilities, click here to view the role description.
  

About you

To be successful in this role, you must be able to:

• Apply strong leadership skills to lead and optimise a team responsible for supporting other business units across critical functions of the agency
  
• Apply high level oral and written communication skills to prepare and review a range of communication content and strategies
  
• Analyse complex information and interpret policies to respond to complex enquiries and provide advice
  
• Maintain accurate attention to detail to ensure a high level of requirements and standards are met across communication and advice.

Essential Requirements:

Relevant qualification or equivalent experience in policy or communication.

What we need from you:

To apply, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant experience.

Should you require further information about the role please contact Georgia Mellick via Georgia.mellick2@customerservice.nsw.gov.au.

Further Information

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via Bec.conquest@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11:59pm Thursday 22nd October 2026

Careers at Department of Customer Service
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