Principal Product Designer - AI & Enterprise UX

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

The Opportunity

Enterprise software should be as intuitive, engaging, and seamless as the consumer experiences people use every day. At Avaya, we’re bringing that standard to enterprise customer experience by transforming Avaya Infinity into a next-generation Connection Center—one that goes beyond traditional contact center workflows to create more intelligent, connected, and personalized customer interactions.

Our vision is built around three principles: Connections, Context, and Insights. By bringing together real-time data, customer history, and AI-powered capabilities, Avaya Infinity will help organizations deliver more meaningful interactions across web, desktop, mobile, and AI-driven workflows.

We’re looking for a Principal Product Designer – AI & Enterprise UX to help define and bring this vision to life. This is an opportunity to shape the experience of a strategic enterprise platform—not only designing new capabilities, but reimagining existing workflows, modernizing the user experience, and establishing the design systems and standards that will guide the platform forward.

As a senior individual contributor, you’ll operate at the intersection of product strategy, design, and engineering. You’ll turn complex workflows into intuitive experiences, use rapid prototyping and AI-enabled design tools to accelerate decision-making, and partner closely with engineering to translate design intent into high-quality products. Your influence will extend beyond individual features to the overall usability, consistency, and evolution of Avaya Infinity.

What You'll Do

• Shape the Avaya Infinity Experience: Translate the vision for Connections, Context, and Insights into intuitive, human-centered experiences across web, desktop (Windows/Mac), and mobile—raising the bar for enterprise software usability and design.

• Design New Capabilities and Modernize Existing Experiences: Lead UX and product design for key Avaya Infinity roadmap initiatives while identifying and addressing usability gaps, outdated workflows, and inconsistencies across the platform.

• Accelerate Innovation Through Rapid Prototyping: Use interactive prototypes, AI-enabled design tools, and iterative testing to validate concepts early, clarify requirements, and help engineering teams move from idea to implementation faster.

• Build Scalable Design Systems and Engineering Workflows: Establish and evolve Figma components, variables, design tokens, and handoff standards in close partnership with engineering. Ensure designs translate effectively into production across React, Electron, and native applications while minimizing rework and improving implementation quality.

• Design the Next Generation of AI-Powered Experiences: Create intuitive ways to incorporate real-time agent assistance, automated interaction summaries, predictive routing, and generative AI capabilities—making complex information actionable without overwhelming users.

• Lead UX Strategy Across Product and Engineering: Own the UX roadmap for Avaya Infinity, influence product priorities, and advocate for user-centered design in executive reviews. Partner across Product Management, Solution Architecture, and Engineering to align design decisions with customer needs, technical feasibility, and business outcomes.

What You Bring

• Enterprise Product Design Experience: Significant experience designing complex B2B software across web, desktop, and mobile platforms. Experience with CCaaS, UCaaS, CRM, or other enterprise SaaS products is highly valued.

• A Strong UX Portfolio: Demonstrated ability to transform complex workflows and information-dense interfaces into intuitive, modern experiences. Your portfolio shows how you balance usability, visual design, and business requirements to simplify the user experience.

• Strategic Thinking and Hands-On Execution: Ability to move seamlessly between defining a long-term UX vision and delivering high-quality designs for immediate product priorities. You know how to modernize existing experiences while building a foundation for future capabilities.

• Advanced Figma and Design Systems Expertise: Strong command of Figma, including variables, design tokens, component libraries, auto-layout, and reusable design patterns. Experience establishing scalable design systems and integrating design workflows with frontend development is essential.

• Rapid Prototyping and AI-Enabled Design: Experience using interactive prototyping, iterative testing, and emerging AI-powered design tools to validate concepts quickly, resolve ambiguity, and accelerate product development.

• Close Collaboration with Engineering: Proven ability to partner with frontend engineers to evaluate technical feasibility, communicate design intent, and deliver implementation-ready specifications across modern web, desktop, and native applications.

• Product and Customer Experience Acumen: Understanding of complex customer interaction workflows, omnichannel experiences, real-time data, and analytics. You connect design decisions to customer needs, product strategy, and measurable business outcomes.

• Accessibility and Inclusive Design: Strong understanding of accessibility standards, including WCAG, and experience incorporating inclusive design principles into complex enterprise applications from the outset.

Preferred Experience

• Experience designing AI-powered product experiences, including real-time agent assistance, contextual recommendations, automated summaries, or generative AI workflows.

• Familiarity with React, Electron, native application architectures, and design-to-code workflows.

• Experience leading design strategy and influencing product and engineering decisions as a senior individual contributor in a cross-functional environment.

How Success Is Measured

• Design Delivery and Engineering Velocity: Deliver high-quality, implementation-ready designs for Avaya Infinity roadmap initiatives on schedule. Use rapid prototyping, clear specifications, and close engineering collaboration to target a 25–30% improvement in design-to-code velocity.

• Platform Modernization and UX Improvement: Evaluate existing Infinity experiences, identify the highest-impact usability challenges, and establish a prioritized UX improvement roadmap. Reduce friction in legacy workflows while improving consistency, usability, and scalability across the platform.

• Design System Adoption and Handoff Quality: Establish consistent Figma components, design tokens, and design-to-code workflows across web, desktop, and mobile. Reduce ambiguity, minimize developer rework, and improve the fidelity of implemented designs.

• Measurable User Experience Impact: Improve usability through measurable reductions in cognitive load, unnecessary interaction steps, and task completion time. Track progress through usability testing, System Usability Scale (SUS) scores, and agent satisfaction (Agent CSAT), where applicable.

Why Join Avaya?

At Avaya, you’ll have the opportunity to shape the future of enterprise customer experience—not simply refine existing interfaces. You’ll help transform Avaya Infinity into a modern, AI-enabled Connection Center that brings together Connections, Context, and Insights to make customer interactions more intuitive, intelligent, and meaningful.

This is a high-impact individual contributor role where you can influence product strategy, establish the UX direction for a strategic platform, and see your work move from concept to production. You’ll combine creative ownership and hands-on design with close collaboration across Product Management, Architecture, and Engineering.

If you’re energized by simplifying complex technology, challenging legacy design conventions, and using emerging AI capabilities to create better user experiences, Avaya offers the opportunity to make a meaningful impact on software that supports customer interactions around the world.

The pay range for this opportunity is up to $187,800 in total compensation, inclusive of base salary and bonus. Actual total compensation will vary based on factors such as a candidate’s qualifications, skills, competencies, and relevant experience.

Experience

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.