Principal Professional Services Architect

Job Description: What You Will Be Doing: Tradeshift is looking for a Professional Services Architect to fulfill the following responsibilities: Team with one or more Professional Services Engagement Managers to make multiple simultaneous enterprise customer implementations successful Own the setup, configuration, integration (interface mapping, connectivity and connectors), testing (i.e., SIT and UAT support), migration and troubleshooting of the customer solution Support the Professional Services Engagement Manager in designing the best possible technical solution for the customer Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift Support the Professional Service Engagement Manager and Customer Success Manager in delivering technical demos and trainings for internal/external use Interface with customer team members in Procurement, Finance, IT, and Shared Services Create and support Professional Services Statement of Work, scoping and estimating Collaborate and maintain the Professional Services Scoping Tool Team with Product, Customer Service Engineering, and Support to identify and resolve blockers Own and participate in customer facing meetings Contribute to the development of Professional Services’ methodology, knowledge base, and tools Team with one or more Engagement Managers to make multiple simultaneous enterprise customer implementations successful Fluent in English - both in writing and orally About You: Optimally you have a Master's degree in Business or Computer Science 1-4 years of experience with an ETL tool (Babelway, Talend or equivalent) 1-4 years experience doing software configuration and implementations for external customers as part of a consulting or software company Skilled, efficient, resourceful and tenacious problem solver of technical issues Effectively communicates on technical topics with technical and non-technical people Driven to make customers successful, regardless of challenges or obstacles Has a clear interest in, and acumen with, technology High energy; thrives in complex, challenging and sometimes stressful situations Demonstrated creative problem solving abilities Demonstrated ability to learn new technologies and business requirements Ability to travel 2-3 days per month XML and File Transfer Protocols Nice to have: ERP integration or implementation, ETL/interface mapping, SQL, ANSI X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript