Principal, Strategy Services

Make a difference. Be happy. Grow your career.

The Role

Nordic is a full-service consultancy firm with a focus on health care and technology. We seek an experienced and result-driven leader to join our organization as Principal, Strategy Services. This role combines executive-level client advisory, leadership of complex consulting engagements, development of differentiated services and methodologies, and commercial growth of the IT Strategy practice.

Reporting to the Director, IT Strategy, the Principal will own assigned offerings and engagements, develop client relationships, support pipeline conversion, and contribute to practice performance. The Director retains overall accountability for business-line strategy, portfolio priorities, staffing decisions, and P&L.

Key Areas of Focus Include:

• Solution Ownership: own development and implementation of defined solutions in the IT Strategy service line and grow team in accordance with pipeline growth.
• Enterprise IT strategy and transformation: multi-year technology roadmaps, enterprise governance, strategic planning, investment prioritization, operating-model design, and sourcing strategy.
• IT organization and operational effectiveness: IT maturity assessments, organizational design, staffing and capacity models, service management, ITSM/ITIL, performance measures, and technology cost/value assessments.
• AI strategy and governance: AI readiness and governance assessments, enterprise AI operating models, use-case portfolio prioritization, vendor guardrails, risk oversight, and value-realization governance.
• Technology risk, resilience, and architecture strategy: board-level technology risk, cyber and resilience governance, application portfolio direction, infrastructure and cloud decision support, and enterprise architecture considerations.
• M&A technology advisory: IT due diligence, integration and separation planning, transition-service agreement (TSA) exit planning, and post-transaction technology operating models.
• Strategic PMO and portfolio governance: enterprise portfolio oversight, delivery governance, prioritization, benefits tracking, and executive decision support.

Key Responsibilities

The Principal, Strategy Services, will have the following key responsibilities, which include but are not limited to:

• Significantly influences functional strategy; may participate in the development of the product or division strategy. Establish and maintain industry relationships and promote Nordic’s overall business.
• Work in partnership with leadership and management to ensure an integrated approach of service offerings in all client opportunities.
• Responsible for sales enablement and client relationships. Contribute to overall business planning and responsible for advancing the strategy and performance expansion strategy.
• Responsible for service line projects ensuring quality control of all practice projects and utilization management (ensuring all projects are on time and within budget).
• Creates, nurtures, and maintains strong client relationships by understanding client needs and requirements and delivering quality products and services.
• Contribute thought leadership, research and insights that support overall marketing and promotion of all lines of business within Digital Health.
• Lead efforts, as identified, to showcase Nordic leadership and talents internally and externally.
• Lead by way of example by working ethically, eliciting loyalty and trust, and acting as a brand steward for Nordic.
• Maintain an active presence in the business community through networking, professional associations, committee work, speaking platforms, articles and media opportunities.

Client Advisory and Delivery

· Serve as trusted advisor to CIOs, CTOs, chief digital and AI leaders, and other health-system executives; structure complex technology decisions into clear options, trade-offs, and recommendations.

· Lead assessments and strategy engagements from discovery and evidence collection through executive synthesis, roadmap development, and implementation planning.

· Direct multidisciplinary delivery teams, maintain quality and risk controls, and ensure engagements achieve contracted outcomes, client satisfaction, and timely delivery.

· Develop defensible business cases, investment scenarios, governance recommendations, measurable outcomes, and executive/board-ready presentations.

· Collaborate with Data & Analytics, Cloud, Cybersecurity, Epic, Managed Services, clinical transformation, and organizational change leaders while maintaining clear accountability for IT Strategy deliverables.

Business Development and Client Relationships

· Originate, qualify, shape, and expand consulting opportunities in collaboration with account and service-line leadership.

· Lead solutioning for assigned pursuits, including discovery, scoping, proposals, statements of work, staffing approaches, and commercial assumptions.

· Build durable executive relationships, identify follow-on needs, and contribute to revenue, pipeline, win rate, and profitable growth objectives.

· Represent Nordic through executive briefings, industry forums, thought leadership, and relevant professional networks.

Firm Development

· Contribute to annual practice planning, offering priorities, market intelligence, competitive positioning, and cross-service-line collaboration.

· Build repeatable, evidence-based consulting methodologies and practical AI-enabled delivery workflows, subject to applicable client confidentiality, privacy, and quality requirements.

· Advance a culture of mentorship, collaboration, accountability, ethical conduct, and continuous improvement.

Skills and Experience

· Bachelor's degree and 15 years of relevant experience, or master's degree and 12 years of relevant experience; equivalent combinations of education and experience may be considered.

· Demonstrated leadership in healthcare IT strategy, enterprise technology transformation, advisory consulting, or comparable health-system technology leadership.

· Experience advising senior executives and translating ambiguous business problems into structured analyses, recommendations, and actionable roadmaps.

· Strong knowledge of healthcare technology environments, IT operating models, enterprise governance, vendor ecosystems, and technology investment decisions.

· Experience leading complex engagements, multidisciplinary teams, executive workshops, and high-quality consulting deliverables.

· Commercial experience in opportunity development, solution design, proposals, client expansion, and engagement financial management.

· Working familiarity with enterprise AI governance, cyber/technology risk, strategic PMO governance, and M&A technology considerations; depth in one or more areas preferred.

· Excellent written and verbal communication, executive presence, facilitation, analytical judgment, and ability to manage competing priorities.

· Proficiency with Microsoft 365 and contemporary collaboration and analytical tools; responsible use of AI-enabled productivity tools expected.

Additional Details

· Remote position.

· Travel up to 35% may be required, including client sites and periodic visits to the Madison, Wisconsin office.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

About Us

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.