Principal Technical Architect

Are you passionate about shaping the future of Salesforce architecture, AI and innovation, especially within highly regulated industries?

We're looking for experienced Salesforce Technical Architects to join a high-impact environment where technology, architecture and regulatory excellence come together.

You'll have the opportunity to design and evolve innovative Salesforce solutions across areas including customer management, complaints and outcomes, compliance workflows, financial crime and Know Your Customer (KYC) processes, regulatory reporting, case management and robust data governance.

These are rare opportunities to tackle complex challenges, influence architectural direction and deliver technology that makes a real difference.

As part of a growing Salesforce practice, you'll work alongside experienced architects, engineers and business stakeholders to build scalable, future-focused solutions while helping shape architecture standards, governance and best practice.

You'll be joining an organisation investing heavily in innovation, modern Salesforce capabilities and AI technologies.

These are rare opportunities to contribute to new platform capabilities, influence strategic technology decisions and help define how Salesforce architecture evolves within a complex enterprise landscape. Technologies and capabilities currently being explored include AI adoption, Elements Cloud, CodeScan and other emerging Salesforce innovations.

This is a hybrid role with an expectation to work from our London office at least 2 days per week, ideally 3.

What you'll be doing:

• Defining end-to-end Salesforce solution architectures across multiple Agile Scrum teams and complex delivery programmes.
• Leading architecture and design workshops, translating business requirements into scalable, secure and maintainable Salesforce solutions.
• Presenting solution designs to architecture governance forums and design authorities, gaining alignment and driving architectural decision-making.
• Providing architectural leadership and technical guidance across delivery teams, supporting implementation and resolving complex technical challenges.
• Driving best practice across Salesforce Service Cloud, integrations, platform architecture, security, performance and operational excellence.
• Contributing to architecture governance, standards, innovation initiatives and strategic technology roadmaps

What you'll bring:

• Extensive experience designing and delivering enterprise-scale Salesforce solutions.
• Strong Salesforce architecture expertise, including solution design, technical leadership and implementation oversight.
• Experience with Salesforce Service Cloud and complex platform-based solutioning.
• Ability to engage confidently with senior business and technical stakeholders, facilitating workshops and presenting architectural recommendations.
• Experience participating in architecture governance, design authority or architecture review board environments.
• Strong understanding of Agile delivery practices and working across multiple Scrum teams.

It would be great if you had:

• Salesforce architecture certifications, including Certified Application Architect, System Architect or Certified Technical Architect.
• Forward Deployed Engineer certification.Experience within public sector, financial services or other highly regulated environments.
• Exposure to Artificial Intelligence capabilities and emerging Salesforce innovations.
• Experience with Elements. Cloud, CodeScan. Dev Sec Ops.
• Knowledge of Copado or Fluido tools and delivery approaches.

If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type: Full-time, Permanent.
Location: Hybrid with an expectation to work from our London office at least 2 days per week, ideally 3.
Security Clearance Level: Security Check (SC) clearance preferred. Candidates must be eligible to obtain Security Check (SC) clearance.
Internal Recruiter: Paul Kitchen
Salary: Dependent on Experience, to be discussed with the Recruiter.
Benefits: Bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

If you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing, creating value for all.