Print Solutions Representative

Job Description: Print Solutions & Client Services Representative

Role: Print Solutions Representative

Type: Full-Time

Shift: Monday to Friday; 8:30 AM to 5:00 PM EST

Location: Hybrid (Virtual & Onsite at our Norcross / Atlanta, GA facility)

Reports To: Client Services Manager

Primary Objective of Position

The Print Solutions & Client Services Representative serves as the critical operational

bridge between Fortune 500 clients and internal/external print operations. Responsible

for end-to-end client service management alongside technical print production execution

(~40% of the role), this individual oversees Print-on-Demand (POD) programs, artwork

routing, variable data setup, and substrate testing. The ideal candidate brings a strong

background in commercial print workflows, exceptional organizational skills, and high[1]touch communication to support retail location launches, campaign execution, and day[1]to-day client requests.

Major Areas of Performance

1. Print Management & Technical Operations (~40% of Role)

• Print-on-Demand (POD) Program Setup: Oversee new POD item setups,

capturing complete job specifications (JobDoc) for integration across AW

Connect and InkCloud platforms.

• Artwork Management & Prepress Routing: Manage new artwork files from

clients; upload and route art files and job documentation to Prepress for pre[1]flighting, templating, and variable data creation (via internal servers or InkCloud).

• System Integration & Item Setup: Coordinate with offshore and internal teams

to load item specifications into Item Manager; secure prepress thumbnails and

ensure accurate item setup.

• Template & Artwork Verification: Conduct end-to-end testing of variable data

templates and static artwork in production environments; collaborate directly with

clients to clarify variable data rules and approve final template setups.

• Substrate & Product Testing: Perform testing and physical verification for new

or modified substrate products to guarantee production compatibility;

troubleshoot artwork and template issues during production runs.

• Technical Consultations: Recommend optimal paper substrates, finishing

options, and manufacturing paths to achieve desired client outcomes while

managing budget and production efficiency.

• Proofing & Seasonal Pushes: Oversee seasonal client pushes, managing the

distribution of physical proofs, inspecting final proofs for accuracy, and confirming

proper version control before full production release.

• Access & User Administration: Act as the administrative approver for new user

access in production environments.

2. Client Service & Account Management (~60% of Role)

• Client Liaison: Act as the primary point of contact for marketing print, grand

openings, and location launch events.

• Project Execution: Execute defined client tasks, ensuring service level

agreements (SLAs), campaign objectives, and program specifications are fully

realized.

• Consultative Guidance: Serve as an extended partner to client teams,

delivering expert recommendations on project execution, materials, and inventory

planning.

• Retail & Inventory Monitoring: Monitor SKU inventory levels and ordering

trends for standard stocks to ensure successful, on-time grand openings and

retail launches.

• Cross-Functional Leadership: Provide regular direction to the Client Support

Team and coordinate requests across internal departments (prepress,

production, distribution).

• Financial & Business Health: Perform monthly variance tracking, complete

quality-check invoicing for accuracy, and partner with the Client Services

Manager to identify revenue growth and mitigate client health risks.

Qualifications Required

• Education & Experience: Bachelor’s degree in Business or equivalent work

experience, with 3+ years in client services, print production management, or

prepress operations.

• Print & Substrate Expertise: Strong practical understanding of print substrates,

paper stocks, laminates, specialty finishes, and manufacturing workflows.

• Digital Print Systems Knowledge: Familiarity with digital asset workflows, web[1]to-print/POD systems (e.g., InkCloud, AW Connect, or similar ERP/WMS

platforms), variable data printing (VDP), and prepress file preparation.

• Project & Detail Management: Outstanding organizational and calendar

management skills with a track record of handling strict deadlines in high-touch

retail or commercial print environments.

• Relationship Building: Proven ability to build trusted relationships with clients,

internal prepress/production teams, and offshore support staff.

• Technical Aptitude: Proficient in MS Office Suite and comfortable

troubleshooting artwork, variable templates, and order management software.

• Travel & Onsite Requirements: Ability to be onsite at the Atlanta facility up to

25% as needed, with independent travel up to 5%.