ProAdmin Testing & Client Support Specialist

WinTech is seeking an experienced professional to join our team as a ProAdmin Testing & Client Support Specialist . In this role, the majority of your time will be spent on testing and quality assurance for ProAdmin , with a smaller portion spent supporting and training clients in a variety of formats (e.g., onsite, virtual, email). Our product suite includes: ProAdmin - a robust suite of defined benefit administration tools known as ProAdmin Desktop and ProAdmin Server. These tools are targeted to outsourcers, corporations and actuaries. ProAdmin allows benefit analysts to “code” complex plan provisions without the need for programmers. ProAdmin Server incorporates the ProAdmin calculation engine into the client’s existing architecture, such as a participant website, voice response system, call center system, etc. ProVal - the global standard in pension valuation and forecasting, used by both actuaries and asset managers ProVal PS – a desktop toolkit for plan sponsors which complements ProVal This is an excellent opportunity for an experienced defined benefit professional looking to apply their expertise at the leading actuarial software provider. This unique role allows candidates to work remotely from any location within the United States, with visits to our Connecticut office as needed. Please note - this is a specialized role requiring experience with Defined Benefit (DB) pension plans and differs from typical support positions. WinTech is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team. Learn more about us here: ➡️ WinTech : wintech.com ➡️ Gemini: csigemini.com ➡️ Constellation Software: csisoftware.com Key Responsibilities: Testing & Quality Assurance: Conduct testing of ProAdmin enhancements and client solutions ( ( e.g , complete assigned alpha and beta testing applying thoughtful scenarios, review and test interface changes, calculation results and help features ) Client Support & Consulting: Assist ProAdmin users by providing expert advice, troubleshooting issues, and documenting best practices Client Engagement: Configure client DB plans using ProAdmin Desktop , ensuring seamless integration and installation, and collaborate with internal teams and clients to manage projects effectively. Training: Verify ProAdmin training manual changes, participate in ProAdmin web training development, participate in user training (both onsite and virtually). Development & Programming: Participate in the design of ProAdmin enhancements based on user requests, regulatory updates, and technological advancements. If interested, work under the guidance of senior programmers to implement enhancements ( ProAdmin uses APL; programming experience is not required.) . Qualifications: Experience in Defined Benefit outsourcing, DB valuation, or a related software testing/QA role Expertise in DB plan document interpretation and setup Working knowledge of actuarial concepts and benefit calculations – ( e.g data storage, retrieval, and updates; user interface development; output of results; software updates) Experience with DB administration workflows in outsourcing and client environments Previous experience with development of general benefit calculation tools Expertise of creation of participant forms and letters Knowledge of current US defined benefit administration rules, regulations and calculations Technical Skills: Ability to independently test and validate benefit calculations generated by ProAdmin’s tool s Strong mathematical and logical problem-solving abilities Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Project) SQL or database experience is an asset Nice to Have: Math degree or strong math background Actu a rial exams or credentials Experience with ProAdmin or ProVal Soft Skills: Strong communication and documentation abilities High attention to detail Ability to work both independently and collaboratively Experience managing client projects and relationships is an asset _______________________________________________________________________ 🩵 What's Important to us at Gemini 🧭 Customers are our Compass : We're customer focused and design our experiences and products with our customers in mind. We make long-term investments - in people, technology, and customers. 🧠 Curiosity-led: learning is the key to success, sharing expertise and best practices is how we grow together. We get 1% better every day. 🤝 Collective by nature: We share best practices and experiences with one another. We communicate clearly and transparently and lean into candid, direct feedback. FLSA Designation (US Only): Exempt Salary Range: The estimated base salary range for this role is USD$108,000.00 - USD$132,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations. Other Compensation (US Only): This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire. Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year. We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected]. NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records. #WinTech