Process Assistant

Job Title

Process Assistant

Company Overview

Flex Fitness is a dynamic and growing fitness company dedicated to helping people achieve their health and wellness goals. We pride ourselves on delivering exceptional experiences through streamlined operations, clear processes, and timely execution. Join our team and contribute to a fast-paced environment where organization, collaboration, and accountability matter.

Role Summary

We are seeking a detail-oriented Process Assistant to help design, document, and optimize operational workflows across the organization. You will support cross-functional teams by mapping processes, maintaining standard operating procedures, and driving consistency and efficiency. This role is ideal for someone who enjoys process improvement, meticulous documentation, and partnering with operations, customer experience, and support teams to elevate Flex Fitness operations.

Key Responsibilities

• Document and map current processes across departments; identify opportunities for simplification and standardization
• Create and maintain clear, accessible standard operating procedures (SOPs) and work instructions
• Monitor process performance, collect data, and report on key metrics to inform improvements
• Collaborate with operations, customer experience, marketing, and product teams to implement new processes and changes
• Facilitate cross-functional workshops to gather requirements and foster buy-in
• Assist with onboarding and training materials to ensure consistent execution of processes
• Maintain version control and archival processes for all documentation
• Ensure process documentation reflects brand voice, terminology, and style
• Conduct audits to verify adherence to documented processes and identify gaps
• Support project teams with process-related tasks, timelines, and risk assessments
• Identify bottlenecks, propose practical solutions, and track implementation progress

Qualifications

• Bachelor’s degree or equivalent experience in operations, business administration, or a related field
• Proven experience in process documentation, operations support, or business analysis
• Strong analytical mindset with attention to detail and accuracy
• Excellent written and verbal communication skills; ability to translate complex processes into clear instructions
• Proficiency with process mapping tools (e.g., Lucidchart, Visio) and collaboration platforms
• Familiarity with ERP/CRM systems or familiarity with standardized workflows a plus
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs
• Collaborative mindset with the ability to work across teams and incorporate feedback constructively

Work Environment

• Hybrid-friendly or on-site role within a fast-paced, member-focused fitness environment
• Collaborative, process-driven culture that values accountability, transparency, and continuous improvement
• Regular collaboration with operations, customer experience, and product teams

Schedule and Compensation

• Competitive salary aligned with experience
• Flexible work arrangements to support project needs and cross-functional collaboration
• Benefits package and paid time off in line with tenure and role

What We Value

• Precision, clarity, and practicality in documentation
• Proactive problem-solving and a bias toward improving efficiency
• Brand-consistent terminology and communication
• Collaboration, adaptability, and willingness to iterate based on feedback

How This Role Contributes to Flex Fitness

Process Assistants ensure that our operations run smoothly and consistently across the business. Your work in documenting and refining workflows directly impacts efficiency, member experience, and the ability to scale as Flex Fitness grows.