Process Associate - HOS CC (Dutch)

Key Responsibilities Handle incoming customer calls and provide prompt, accurate assistance Support customers in navigating the platform and resolving their inquiries Deliver a positive, empathetic, and professional experience in every interaction Ensure high levels of customer satisfaction through effective communication Accurately document interactions and follow up when needed What We Are Looking For Fluency in Dutch (C1 level) and good command of English (B2 level or higher) Excellent communication and active listening skills Customer-focused mindset with strong problem-solving abilities Comfortable using digital tools and platforms Availability to work in a full on-site environment Previous customer support experience is a plus, but not mandatory What you will be signing up for? Promising career progression Best in industry compensation Transport facility Comprehensive training and development throughout your tenure World class work culture, you would not want to miss! Handle customer inquiries and resolve issues efficiently Provide accurate information to customer Process transactions and maintain customer records. Deliver excellent customer service and enhance customer satisfaction. Minimum Bachelor's degree/ Under grad Prior experience in customer service Strong communication and interpersonal skills. Ability to handle customer queries and complaints effectively. Relevant work exp. Preferably customer service Good Spoken English Computer Skills ability/experience using computer applications Typing Speed Call Handling Etiquette