Process Associate - Traum (German)

Our Identity: At ATAIN, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors. Key Accountabilities: Communicating with customers, making outbound calls to potential customers, and following up on leads; Understanding customers’ needs and identifying sales opportunities; Keeping up with product and service information and updates; How You Can Create Influence: Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level. Previous experience in an outbound call center or a related sales position preferred; Demonstrate a sales-oriented mindset. Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus. Graduates in any discipline or undergraduates are welcome. Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution. Proficiency in Microsoft Office and Outlook. Willingness to work in a contact center environment. Perks and Benefits: Competitive salary package, reflecting your expertise and contributions. Performance-based sales bonus with significant earning potential, rewarding you for meeting and exceeding sales targets. Meal tickets. Private medical subscription. “Bring a friend” Referral Program – Consistent rewards for recommendation. Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance. Permanent contract with the potential for advancement, providing stability and security. Fully paid training provided by the company. Exciting career growth opportunities within a globally renowned organization. Engaging projects with leading global brands, offering diverse and rewarding experiences. Supportive and collaborative work culture, fostering both personal and professional development. Please note that this is a long-term contract opportunity. Specifications for the working environment : Dynamic, young and diverse environment Full equipment provided by company Modern equipped kitchen and lunch area – including latest coffee/tea machines Facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies) It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Responsibilities: Provide outstanding customer service via email and phone interactions. Handle outbound & inbound calls with customers from a Booking platform ( new listings, renewals, retention ) Communicating with customers through various channels in German and English Responding promptly to customer inquiries Maintaining a positive, empathic and professional attitude towards customers at all times Ensure customer satisfaction and provide professional customer support How You Can Create Influence: Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level. Prior experience in sales is mandatory. Familiarity with booking systems like Amadeus, Galileo, or Saber is a plus. Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial. Graduates in any discipline or undergraduates are welcome. Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution. Proficiency in Microsoft Office and Outlook. Willingness to work in a contact center environment.