Process Automation Specialist, Remote (PH)

About Us RocketAMS is an Australian e-commerce agency managing marketplace operations for established brands. We handle catalogue strategy, advertising, reporting, and channel expansion across Amazon and other Australian platforms. We're scaling fast and need someone to build the operational systems that make it possible. The Role Your job is to look at what the team does manually, and automate things You'll map out our workflows, identify the repetitive parts, and build systems that handle them — using AI tools, workflow automation, and smart spreadsheet models. The key constraint: everything you build needs to be maintainable by non-technical team members. If something breaks, an account manager should be able to fix it, not just you. That means we favour no-code/low-code tools over pure code. Zapier and n8n over Python scripts. Claude and ChatGPT interfaces over custom API builds. Google Sheets over databases. When code is genuinely needed, it should be simple, documented, and the last resort. What You'll Do Audit existing team workflows and identify what can be automated, systematised, or eliminated Build automations using Zapier, n8n, or similar workflow tools — connecting our platforms, triggering actions, moving data between systems without manual intervention Use AI tools (Claude, ChatGPT) extensively — both through the frontend interfaces and via API integrations where needed — to automate content generation, data processing, analysis, and reporting tasks Build configurable Excel/Sheets models — scoring engines, decision frameworks, dashboards, templates — where every input is a variable and nothing is hardcoded Take raw data from client systems (ERPs, ad platforms, e-commerce channels) and clean, structure, and transform it into something the team can act on Design standardised reporting templates and automated pipelines across all clients Write clear SOPs and documentation so anyone on the team can use, update, and troubleshoot your tools without technical knowledge Continuously look for new AI tools, automations, and workflow improvements — this space moves fast and we want to stay ahead What You Need Hands-on experience with workflow automation tools — Zapier, n8n, Make, or similar Heavy user of AI tools (Claude, ChatGPT) — both frontend and API. You use these daily and understand how to build prompts, workflows, and integrations around them Advanced Excel / Google Sheets — INDEX/MATCH, nested IFs, dynamic ranges, conditional formatting. You've built complex multi-tab models that don't break when inputs change Systems thinking — you see how inputs connect to outputs and build things that are configurable, not static Bias toward simple, maintainable solutions — you'd rather build something a non-technical person can update than something clever that only you understand Ability to clean messy, unstructured data and make it usable Strong attention to detail Fluent written English — you'll write SOPs, process docs, and methodology notes Paid Time Off Work From Home Training & Development Private Health Insurance After 12 Months Day Shift - 7am to 4pm PH Time